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PowerDirector 10 keeps crashing - SOLVED  XML
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JeffD76

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Joined: 07/06/2012 17:07:02
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Have seen a few topics about this but didn't really see a solution. So, I just bought PD10 yesterday and have been having a problem with it crashing both while editing video and producing. Here are my basic specs, have attached a diagnostics file as well:

Windows 7 64-bit
PD Build 10.0.0.1012
SR# VDE110927-04

Source File: 17min MPEG2 file, 1920x1080, audio, lots of edits

I finally got all of the editing I want done (after putting up with quite a few crashes) now it gets about 10% through the production and crashes. Tried producing to MPEG2 instead of MPEG4 and it got about 45% done before crashing. No other programs running, switched my windows theme to basic. Hopefully somebody can help with this problem as I haven't found another program that will give me the video quality that I want.

File attachment contains diagnostic files, screencaps of the edit and produce screens for my project, and a screencap of the dump file upon crash in a zip file.
 Filename PD10 Crash.zip [Disk] Download
 Description
 Filesize 374 Kbytes
 Downloaded:  456 time(s)

This message was edited 1 time. Last update was at 13/06/2012 12:40:44

jerrys

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Joined: 10/02/2010 18:36:34
Messages: 969
Location: New Britain, CT, USA (between New York and Boston)
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This is just a WAG, but it might be having trouble with one of your transitions. You can try hunting down which one it is.

What I would do, though, is use a binary divide and conquer approach.

Split your project into two separate projects, and try producing eash one separately. If you can't produce either one, then I hope someone wiser will speak up.

If either half your project produces, save that output, split the one that failed, and repeat.

With any luck you'll narrow down the problem (or it will disappear, which would be really annoying).

You can combine the produced pieces later.

Jerry Schwartz
[WWW]
JeffD76

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Joined: 07/06/2012 17:07:02
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Thanks for the reply. No transitions in the video, just a lot of cut edits. Also tried just doing the first five minutes, crapped out at around 15%. Am in the process of reinstalling PD10 after removing a whole bunch of other video editing software. We shall see if that helps.
jerrys

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JeffD76 wrote:Thanks for the reply. No transitions in the video, just a lot of cut edits. Also tried just doing the first five minutes, crapped out at around 15%. Am in the process of reinstalling PD10 after removing a whole bunch of other video editing software. We shall see if that helps.

What happens if you try just the second five minutes?

Jerry Schwartz
[WWW]
JeffD76

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Joined: 07/06/2012 17:07:02
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Haven't tried that. Once I get it reinstalled I will let you know.
HDedit

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Joined: 21/08/2009 08:24:32
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Please send us your Dxdiag files.

Win 7, 64 bit, i7
JeffD76

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Joined: 07/06/2012 17:07:02
Messages: 19
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Dxdiag files are in the zip attached to my first post.
JeffD76

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Joined: 07/06/2012 17:07:02
Messages: 19
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Okay, got everything reinstalled, tried just doing the first three minutes, then the second three minutes, then the last three minutes. Each got about 50% before crashing. Was able to export the first three minutes to avi, but as expected the quality was unbearably bad. A few seconds later, the program crashed again.

I was able to render a short intro (~20 sec) for the video earlier today, but that was just using a couple of jpegs and a short audio track with some titles.

Really reaching the end of my rope and hope I didn't waste $60 on this program.

Edit: Added new dxdiag files.
 Filename JeffDDxDiag.zip [Disk] Download
 Description
 Filesize 16 Kbytes
 Downloaded:  357 time(s)

This message was edited 1 time. Last update was at 07/06/2012 19:44:19

HDedit

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Joined: 21/08/2009 08:24:32
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OK. Your PC should have no problems rendering any HD video.

For the heck of it, see if you can produce your video WITHOUT any edits first.

- check the following in preferences:
-General, do not select "Enable video processing"
- Hardware Acceleration, do not select "EITHER" option
- in Produce, do not select ANY Fast Video Rendering . .
- make sure Quicktime is updated and the video drivers for your ATI is UNDER revision 12.4 (see other threads)

This message was edited 4 times. Last update was at 07/06/2012 19:58:55


Win 7, 64 bit, i7
JeffD76

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Joined: 07/06/2012 17:07:02
Messages: 19
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Ok, tried the suggestions twice. The first time, the program crashed before I even started producing, the second got about 5% before crashing. Any other ideas?
FredB

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Joined: 15/09/2008 18:14:43
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DUPLICATE POST..SEE BELOW FOR ANSWER

This message was edited 2 times. Last update was at 07/06/2012 20:54:57

FredB

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Joined: 15/09/2008 18:14:43
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JeffD76;
Your original post indicted that you are running "PD Build 10.0.0.1012 " (very old)
Please download and install the latest patch/version of the PD10 Software (now at .1703)
Many items have been fixed since 1012.
http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html

You do NOT need to install the interim releases, but there is a new CONTENT PACK 1 (on that update list), that you should also download and install.

This message was edited 1 time. Last update was at 07/06/2012 20:57:31

JeffD76

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Applied the patch. Attempted to render the first three minutes of the edited video, crashed at 51% again. What else ya got?
Dafydd Bevan - SoftDeko

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Joined: 26/08/2006 05:20:41
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Hi JeffD76,
Thank you for providing all the information asked of you and carrying out the request to update etc.

First off I'd like to start eliminating "possibles".
1. Please use the sample files and place the Nature.mpg into track 1.
1-1 Add the Nature.mpg x10 - to give the test project some "bite".
2. Go to Produce and select to output as an HD file in MPEG and MP4 selections.

I want to see if you get the same 50% cut off. Using a sample file we all have.

Dafydd

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
JeffD76

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Joined: 07/06/2012 17:07:02
Messages: 19
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Ok, tried doing the nature x10 at multiple resolutions. Here are the results:

1. MPEG2 - HD 720: finished fine, no crash.
2. MPEG2 - BD 1440x1080: finished production, crashed a few seconds later.
3. MPEG2 - BD 1920x1080: first try, crashed at 10%, second try finished fine. Crashed when I was resetting for first MP4 test.

4. Standard Quality mp4: finished fine.
5. High Quality mp4: first try crashed at 30%. second try, got 93% before crash.
6. Best Quality mp4: first try 40% before crash. second try same 40%.

The only other programs running were iTunes in the background playing music and my browser open to this page.
JeffD76

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Joined: 07/06/2012 17:07:02
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UPDATE:

Tried splitting original video into smaller parts to produce as MPEG2 HD 720. Got it into four parts: 3 ~3min and 1 ~5.5min. All rendered fine but was getting random crashes during editing and after production. Attempted to combine the first two 3 min clips in the same format, crashed after about 20%.
vn800rider

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Joined: 15/05/2008 01:32:11
Messages: 1765
Location: York, UK
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Just to confirm, do you have shadow files turned off ? Preferences>general> Enable HD video processing> uncheck


He dreamt of all the underwater sights he would capture with his new camera and housing. AMD Phenom X6, Win 7 64bit, ATI 4650.


JeffD76

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Joined: 07/06/2012 17:07:02
Messages: 19
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Yes shadow files is turned off. Just downloaded a free program called blender. After some tweaking, got the full video to render as an mp4 with no problems. How is a free program able to do something that this one can't seem to on my computer?
Dafydd Bevan - SoftDeko

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Joined: 26/08/2006 05:20:41
Messages: 10401
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Hi Jeff,
Thank you for the additional information. Like everyone one here we are guessing and trying to give you options and possible solutions.

So far your project has been eliminated as the cause of the problem (corrupt files are not present). We have to some degree pointed at your PC and a possible installation/running of the software.
PowerDirector uses all your resources and will reveal hardware failings in your PC quite quickly. You may have HDD failing or Ram that is failing. You may even have too much heat being generated and retained within your PC causing it (parts within the PC to overheat, a build up of dust a failing fan etc) to fall over at critical stress points. I'm more inclined to guess you have a stress problem within your PC.

Please uninstall PDr10 and re-install after a reboot. The aim is to correct any installation issue.
Procedure is:
go to the Control Panel,
Uninstall PowerDirector
Uninstall Contents packs (some leave these in place)
Reboot
Reinstall PDR10
Reinstall Contents packs (if you uninstalled them)
APPLY ACTIVATION KEY
Install latest patch

I am offering an opinion and guessing. I do not have a definitive solution for your issue.

Dafydd

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
JeffD76

Newbie

Joined: 07/06/2012 17:07:02
Messages: 19
Offline

Thank you for your responses, I realize that there could be many problems and I was just getting frustrated yesterday.

As for your suggestion, I already uninstalled and re-installed. I also removed all the other video editing software I had installed (Nero, Creative, etc) and ran CCleaner before re-installing PD10, just to eliminate any possible software conflicts and registry issues.

Also ran a memory test using memtest and a stress test using BurnIn and didn't have any problems with either. I was thinking I may have had some bad RAM because of the exception code contained in the minidump file indicates such, but like I said, the tests I did came back clean.

While I would like to believe that the problem is somewhere with my computer, the fact that I was able to use another (free) program to essentially do the same thing I was attempting with PD10, leads me to believe that it is a software issue.

I would really like to find a solution to this problem since I actually paid money for this and am looking for something that has a simpler interface with a smaller learning curve than Blender seems to have. Thanks for your help, and if you have any other suggestions, I am all ears.
1Nina

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Joined: 08/10/2008 01:12:35
Messages: 941
Location: Norway, 250km southwest of Oslo
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Hi Jeff,

Blender is a free 3D graphics video creation program.
Is that what you are looking for, rather than a video editing program?
There are some pointers to free programs here:

http://www.akascope.com/2011/07/15/free-video-editing-software/

but you might have already looked for this.

Nina

Edit: this is just a suggestion if you don't get your PD to work.

This message was edited 1 time. Last update was at 09/06/2012 01:04:43


Go to PDtoots for PowerDirector Tutorials.
My YT PetitPoisVideo
Website petitpoisvideo.com
[WWW]
JeffD76

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Joined: 07/06/2012 17:07:02
Messages: 19
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No I was looking for a video editing program. Yes blender is mainly for 3D stuff, but you can edit videos as well. However I really just want something that is more intuitive and video dedicated. PD10 is exactly what I was looking for, but it's just not working. I really want to figure this out since I spent $60 on it and can't afford to waste money right now.
vn800rider

Senior Contributor

Joined: 15/05/2008 01:32:11
Messages: 1765
Location: York, UK
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In my experience in these sort of circumstances, there may be 3 key areas to look at :
Codecs
software conflict
hardware

It might be worthwhile to boot into safe mode, set the screen res to over the minimum for PD (1024 x 768, 16-bit color or above), load PD, load Richvideo when asked, and then try the same render trials.

If that works, then it probably points to a driver/software conflict that is loaded later in full mode??

Do you have any codec pack installed? Problems can be experienced with some codec packs, however mostly it seems Klite may work OK and ffdshow often cures some issues but there are different experiences reported. I have worked with Shark007 codec pack in the past.

As HDedit pointed out sometimes the latest video drivers manage to break PD so it may be better to revert back to an earlier release.

Personally, over the last 2 years, I have experienced problems exposed by PD with a new mobo, that were cured by another mobo, a software conflict with a vendor pre-loaded TSR (cloud web storage), that prevented Windows Explorer working properly (hence PD crashing), and a vendor pre-loaded diagnostic program that produced audio clicks on my videos!

Cheers
Adrian


He dreamt of all the underwater sights he would capture with his new camera and housing. AMD Phenom X6, Win 7 64bit, ATI 4650.


JeffD76

Newbie

Joined: 07/06/2012 17:07:02
Messages: 19
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Thanks for the suggestions. Tried producing the entire video (15min) in safe mode (no networking) and everything rendered just fine no crashes. So, now the question is how do I go about determining what program/driver is the issue?

As far as I know, I have not installed any codec packs. Is there an easy way to figure this out?

I also did upgrade my video card driver to the most recent one but I assume that loads up in safe mode correct? If so, then that may not be the problem.

Thanks again everybody for your help.
vn800rider

Senior Contributor

Joined: 15/05/2008 01:32:11
Messages: 1765
Location: York, UK
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Some progress anyway.

Might be worth reproducing a crash and then viewing the event viewer to see what happened.
Control Panel>System and Security>Administrative Tools>Event viewer

Using this highlighted the .dll that was implicated in the explorer crashes I was experiencing, I could then find out what the dll was associated with and that led me to uninstall the offending software and cure the issue.
This has the full story:
http://forum.cyberlink.com/forum/posts/list/22711.page

I'm away for a few hours but I'll have a think about next steps and post later.

Cheers
Adrian

He dreamt of all the underwater sights he would capture with his new camera and housing. AMD Phenom X6, Win 7 64bit, ATI 4650.


 
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