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PowerDirector 10 keeps crashing - SOLVED
JeffD76
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Newbie Private Message Joined: Jun 07, 2012 20:07 Messages: 19 Offline
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Have seen a few topics about this but didn't really see a solution. So, I just bought PD10 yesterday and have been having a problem with it crashing both while editing video and producing. Here are my basic specs, have attached a diagnostics file as well:

Windows 7 64-bit
PD Build 10.0.0.1012
SR# VDE110927-04

Source File: 17min MPEG2 file, 1920x1080, audio, lots of edits

I finally got all of the editing I want done (after putting up with quite a few crashes) now it gets about 10% through the production and crashes. Tried producing to MPEG2 instead of MPEG4 and it got about 45% done before crashing. No other programs running, switched my windows theme to basic. Hopefully somebody can help with this problem as I haven't found another program that will give me the video quality that I want.

File attachment contains diagnostic files, screencaps of the edit and produce screens for my project, and a screencap of the dump file upon crash in a zip file.
 Filename
PD10 Crash.zip
[Disk]
 Description
 Filesize
374 Kbytes
 Downloaded:
563 time(s)

This message was edited 1 time. Last update was at Jun 13. 2012 15:40

jerrys
Senior Contributor Private Message Location: New Britain, CT, USA (between New York and Boston) Joined: Feb 10, 2010 21:36 Messages: 1009 Offline
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This is just a WAG, but it might be having trouble with one of your transitions. You can try hunting down which one it is.

What I would do, though, is use a binary divide and conquer approach.

Split your project into two separate projects, and try producing eash one separately. If you can't produce either one, then I hope someone wiser will speak up.

If either half your project produces, save that output, split the one that failed, and repeat.

With any luck you'll narrow down the problem (or it will disappear, which would be really annoying).

You can combine the produced pieces later. Jerry Schwartz
JeffD76
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Newbie Private Message Joined: Jun 07, 2012 20:07 Messages: 19 Offline
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Thanks for the reply. No transitions in the video, just a lot of cut edits. Also tried just doing the first five minutes, crapped out at around 15%. Am in the process of reinstalling PD10 after removing a whole bunch of other video editing software. We shall see if that helps.
jerrys
Senior Contributor Private Message Location: New Britain, CT, USA (between New York and Boston) Joined: Feb 10, 2010 21:36 Messages: 1009 Offline
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JeffD76 wrote: Thanks for the reply. No transitions in the video, just a lot of cut edits. Also tried just doing the first five minutes, crapped out at around 15%. Am in the process of reinstalling PD10 after removing a whole bunch of other video editing software. We shall see if that helps.

What happens if you try just the second five minutes? Jerry Schwartz
JeffD76
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Newbie Private Message Joined: Jun 07, 2012 20:07 Messages: 19 Offline
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Haven't tried that. Once I get it reinstalled I will let you know.
HDedit
Senior Contributor Private Message Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1401 Offline
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Please send us your Dxdiag files. Win 10, i7
JeffD76
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Newbie Private Message Joined: Jun 07, 2012 20:07 Messages: 19 Offline
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Dxdiag files are in the zip attached to my first post.
JeffD76
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Newbie Private Message Joined: Jun 07, 2012 20:07 Messages: 19 Offline
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Okay, got everything reinstalled, tried just doing the first three minutes, then the second three minutes, then the last three minutes. Each got about 50% before crashing. Was able to export the first three minutes to avi, but as expected the quality was unbearably bad. A few seconds later, the program crashed again.

I was able to render a short intro (~20 sec) for the video earlier today, but that was just using a couple of jpegs and a short audio track with some titles.

Really reaching the end of my rope and hope I didn't waste $60 on this program.

Edit: Added new dxdiag files.
 Filename
JeffDDxDiag.zip
[Disk]
 Description
 Filesize
16 Kbytes
 Downloaded:
623 time(s)

This message was edited 1 time. Last update was at Jun 07. 2012 22:44

HDedit
Senior Contributor Private Message Location: Canada Joined: Aug 21, 2009 11:24 Messages: 1401 Offline
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OK. Your PC should have no problems rendering any HD video.

For the heck of it, see if you can produce your video WITHOUT any edits first.

- check the following in preferences:
-General, do not select "Enable video processing"
- Hardware Acceleration, do not select "EITHER" option
- in Produce, do not select ANY Fast Video Rendering . .
- make sure Quicktime is updated and the video drivers for your ATI is UNDER revision 12.4 (see other threads)

This message was edited 4 times. Last update was at Jun 07. 2012 22:58

Win 10, i7
JeffD76
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Newbie Private Message Joined: Jun 07, 2012 20:07 Messages: 19 Offline
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Ok, tried the suggestions twice. The first time, the program crashed before I even started producing, the second got about 5% before crashing. Any other ideas?
FredB
Senior Contributor Private Message Joined: Sep 15, 2008 21:14 Messages: 1317 Offline
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DUPLICATE POST..SEE BELOW FOR ANSWER

This message was edited 2 times. Last update was at Jun 07. 2012 23:54

FredB
Senior Contributor Private Message Joined: Sep 15, 2008 21:14 Messages: 1317 Offline
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JeffD76;
Your original post indicted that you are running "PD Build 10.0.0.1012 " (very old)
Please download and install the latest patch/version of the PD10 Software (now at .1703)
Many items have been fixed since 1012.
http://www.cyberlink.com/downloads/support/powerdirector/patches_en_US.html

You do NOT need to install the interim releases, but there is a new CONTENT PACK 1 (on that update list), that you should also download and install.

This message was edited 1 time. Last update was at Jun 07. 2012 23:57

JeffD76
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Newbie Private Message Joined: Jun 07, 2012 20:07 Messages: 19 Offline
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Applied the patch. Attempted to render the first three minutes of the edited video, crashed at 51% again. What else ya got?
Dafydd B
Senior Contributor Private Message Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Hi JeffD76,
Thank you for providing all the information asked of you and carrying out the request to update etc.

First off I'd like to start eliminating "possibles".
1. Please use the sample files and place the Nature.mpg into track 1.
1-1 Add the Nature.mpg x10 - to give the test project some "bite".
2. Go to Produce and select to output as an HD file in MPEG and MP4 selections.

I want to see if you get the same 50% cut off. Using a sample file we all have.

Dafydd Honesty disclosure: CyberLink have provided me their software products at no charge.
JeffD76
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Newbie Private Message Joined: Jun 07, 2012 20:07 Messages: 19 Offline
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Ok, tried doing the nature x10 at multiple resolutions. Here are the results:

1. MPEG2 - HD 720: finished fine, no crash.
2. MPEG2 - BD 1440x1080: finished production, crashed a few seconds later.
3. MPEG2 - BD 1920x1080: first try, crashed at 10%, second try finished fine. Crashed when I was resetting for first MP4 test.

4. Standard Quality mp4: finished fine.
5. High Quality mp4: first try crashed at 30%. second try, got 93% before crash.
6. Best Quality mp4: first try 40% before crash. second try same 40%.

The only other programs running were iTunes in the background playing music and my browser open to this page.
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