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PowerDvd 10 wont play Blue Ray anymore
furious82 [Avatar]
Newbie Joined: Jan 24, 2012 23:24 Messages: 3 Offline
[Post New] Jan 25, 2012 09:30
I successfully played a blue ray disc before (several months ago) but tried again last night and i keep getting the "Internal error 80040256". I have played around with the settings but have had no luck to get this dvd to play. I will play a regular dvd with no issues.

PowerDVD Version 10.0
Version Type: BD-OEM 2ch+2ch
SR #: DVD110707-15
TR #: TR110822-064

How can I fix this issue? I have searched the site for that error code and see that there was a patch released. However, when I click on the link provided it just brings me to the a list of several dozen updates for different versions of PowerDVD and I dont know which one I have.

This version was preinstalled on my HP laptop that I bought last year running Windows 7.

This message was edited 1 time. Last update was at Jan 25. 2012 09:41

CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Jan 26, 2012 05:23
Hi,

please check this thread:
http://forum.cyberlink.com/forum/posts/list/8449.page

please also check if there are any updates advertised in the application (the white Arrow in blue circle)

please only install updates advertised from the application and not the updates from websit.

BR
Michael Technical Support

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ganesha86 [Avatar]
Member Joined: Jan 16, 2012 00:54 Messages: 106 Offline
[Post New] Jan 27, 2012 07:50
Open PowerDVD 10 Ultra and click on tools(hammer & Screwdriver symbols to the left of the play button),select Blu-ray then select the disc region and click ok.
flogger123 [Avatar]
Member Joined: Jan 24, 2012 08:22 Messages: 63 Offline
[Post New] Jan 28, 2012 12:43
You can also try to reinstall it and check the updates before installing in the future.

Hope this helps.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Jan 30, 2012 16:59
Hi,
can you please post the BD advisor log file:

http://www.cyberlink.com/prog/bd-support/diagnosis.do

thanks
Michael Technical Support

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