CyberLink Community Forum
PowerDVD 11 region code locked to 'A'  XML
Forum Index » PowerDVD (previous versions)
Author Message
excalibur

Newbie

Joined: 17/10/2011 07:50:47
Messages: 18
Offline

Hi,

some users of PowerDVD 11 have issues with the region code locked to 'A' and no changes left. In most cases, the reason for this strange behaviour is a former installation of PowerDVD 7 - 10. These former versions of PowerDVD control the region settings different from the actual version PowerDVD 11. The bad news is that simple deinstallation of the former versions won't help because the region control files neither are part of the deinstallation routine nor can they be deleted, and thus can come into conflict with the region setting of PowerDVD 11. The good news is that you don't need to reinstall your windows (Vista & Win 7) - you can deactivate the buggy region control by

Disabling Brs.exe from loading at Startup (control panel - administrative tools - system configuration - startup tab)

Look for cyberlink brs and clear its checkbox. Click Apply to save your changes and exit the dialog box.

Restart your system. The next time you boot up, brs.exe won’t be running. Now you can proceed directly to deleting the BRF.dat file located in C:\ProgramData\Cyberlink\BDNAV\.

(When Brs.exe is running, only PowerDVD can alter or remove BRF.dat which saves BD region settings. By default, brs.exe is located in C:\Program Files\CyberLink\Shared Files and cannot be deleted. It allows the user to change the region coding of their player up to a maximum of 5 times. The program also makes an entry in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run that enables it to load at system startup.)

Open PowerDVD 11 - everything should be allright (e.g. Region B with 4 changes left) ! If you prefer a complete new installation of PowerDVD 11, you should at first manually delete all directories which have been set up by PowerDVD (c:\Program Files\CyberLink\ , c:\Program Files\PDVD, C:\ProgramData\Cyberlink\, C:\Users\XY\AppData\Local resp. Roaming\Cyberlink\ )

I hope this information can help.

excalibur
ToniP678

Newbie

Joined: 23/07/2009 01:07:55
Messages: 13
Offline

PDVD 11 (2211)
Windows 7 x64

There is no BRF.DAT or BRS.EXE anywhere.
So, how can I reset the Regioncode-Counter?
CyberLink-Michael

Administrator
[Avatar]
Joined: 18/04/2007 01:05:48
Messages: 7189
Location: Europe
Offline

Hi ToniP678,

please contact the customer support about your issue.

Br
Michael

Technical Support

Werde Facebook Fan
[WWW]
excalibur

Newbie

Joined: 17/10/2011 07:50:47
Messages: 18
Offline

Hi ToniP678,

as written above, the process 'cyberlink brs' controls the region settings of the older versions of PowerDVD. With the release of PowerDVD 11 Cyberlink has changed the way region code is stored and handled - at present, however, I don't know exactly how ( PDVD 11 writes a 'ris.ifo' file into C:\ProgramData\Cyberlink\BDNAV\).

If you easily want to reset / change the region code counter of your software player, I would recommend using the newest version of the DVDFab Passkey tool.

excalibur
ToniP678

Newbie

Joined: 23/07/2009 01:07:55
Messages: 13
Offline

It's a little unclear to me, that you mean a parallel installation of PDVD 10 and 11.

I downloaded the Trialversion of Passkey and et voilà ... Regioncode B again.

Thanks for the Tip.
Branais

Member

Joined: 27/05/2011 04:21:24
Messages: 115
Offline

excalibur wrote:some users of PowerDVD 11 have issues with the region code locked to 'A' and no changes left.


Thanks for this info, excalibur. I'm someone who's been experiencing this exact problem with PowerDVD Ultra 11 since first installing it, and have had overwhelming silence from Cyberlink tech support. ( :angry: )

I've gone the route of removing all reference to Power DVD (in any version) from my system, including hand-editing the Registry, and it hasn't fixed the problem for me.

I've had half a dozen replies from tech support saying "We understand the problem, and are researching it", followed by weeks of silence, until I contact them again and get the same reply, over and over. Bloody useless. No idea what exactly they're "researching", since they've asked me no questions at all, about either the problem or the configuration of my system.

If it's simply a matter of deleting a configuration file - either the brs.dat or smething else hidden - surely Cyberlink could whip up some sort of automated tool to resolve the problem? Or are they just like so many companies, and assume that everyone on the planet is either American or doesn't matter? My money was good enough for them, so why isn't my satisfaction with their product?
CyberLink-Michael

Administrator
[Avatar]
Joined: 18/04/2007 01:05:48
Messages: 7189
Location: Europe
Offline

Hi,
sorry to hear about your problems with Region Code "A" lock issue and support team issues - can you please forward your support case ID - I want to check with our team about your case.

thanks
Michael

Technical Support

Werde Facebook Fan
[WWW]
Branais

Member

Joined: 27/05/2011 04:21:24
Messages: 115
Offline

Thanks for your help Michael. The case number is CS001087951, but that's a new case since the previous ones went nowhere and I'd lost reference to the numbers.

Tech support keeps saying it's "researching", but then I hear nothing more - certainly no resolution, but not even any update on the "research".

Sorry to sound like I'm complaining. It's because I am! I'm very annoyed that Cyberlink took my money, but hasn't expended any energy in getting their software working for me. It's really not OK.
CyberLink-Michael

Administrator
[Avatar]
Joined: 18/04/2007 01:05:48
Messages: 7189
Location: Europe
Offline

Hi Bran,

thanks for the info, please stay tuned!

Br
Michael

Technical Support

Werde Facebook Fan
[WWW]
Branais

Member

Joined: 27/05/2011 04:21:24
Messages: 115
Offline

Michael,
Thanks. Since posting here, I've had a reply from Cyberlink tech support.

They want to do a remote session log-in into my PC, and have said they may have to change some keys in my Registry. I've asked if they can tell me what needs to be changed and let *me* do it. (I hate tech support people changing stuff on your PC, because they never tell you what they've done, and then they go away and you're let to deal with any possible consequences, including those for other apps.) But I've had no reply.
CyberLink-Michael

Administrator
[Avatar]
Joined: 18/04/2007 01:05:48
Messages: 7189
Location: Europe
Offline

Hi,

sorry but this is the only solution we cn offer.

BR
Michael

Technical Support

Werde Facebook Fan
[WWW]
Branais

Member

Joined: 27/05/2011 04:21:24
Messages: 115
Offline

But if there are changes to be made to my Registry, why can't i simply be told what they areand do it myself? Or be given a .reg patch?

Would *you* want someone who is uncertain about the issue poking around in your Registry, changing things in the hope that they might get it working?

The problem is that the region is locked to A and the number of allowed changes set to zero - right off the bat, from the first installation. Surely Cyberlink knows where that information is stored. Why can it not just tell me what file to delete or modify?

This message was edited 1 time. Last update was at 12/12/2011 03:20:36

ali

Newbie

Joined: 25/11/2011 16:08:10
Messages: 1
Offline

I found CyberLink-Michael's use of the term "technical support team" extremely funny. It is good for CyberLink-Michael that Powerdvd faces no real competition in this field, or he will be out of a job. If I go solely based on my experience with their "technical support team" I will give their products a less than zero rating.
TheDudeiswatching

Newbie

Joined: 18/09/2010 21:20:37
Messages: 76
Offline

Well, everybody has his own level of allowable intrusion, and I do agree I'm not a fan of letting 3-rd parties poke around in my computer. But, I think I would let them have a go. First this is a good time to image your primary disk. Then backup the registry. When they are done, run a compare on the registry and your backup - at least you will know what has been changed.
Branais

Member

Joined: 27/05/2011 04:21:24
Messages: 115
Offline

Hi Dude, thanks for at least understanding where I was coming from in my concern. I don't have a high level of confidence in what they're proposing, especially since they can't tell me what they might be looking for - that seems to suggest they haven't got a clue about the problem.
 
Forum Index » PowerDVD (previous versions)
Go to:   
Powered by JForum 2.1.8 © JForum Team
© 2013 CyberLink Corp. All Rights Reserved. [ Terms of Services | About CyberLink | Contact Us | Privacy Policy | Site Map RSS