CyberLink Community Forum
PowerDVD Ultra 8 (& 7) won't play the Star Wars blu-rays (UK)  XML
Forum Index » PowerDVD (previous versions)
Author Message
Cekim1

Newbie

Joined: 11/09/2011 01:11:19
Messages: 5
Offline

Hi,

I've checked that I have the latest versions installed for PowerDVD Ultra 8 and 7 and I have according to the update facility. I'm running on Windows 7 32-bit which is all up to date as well.

The Cyberlink Windows 7 compatibilty check says PowerDVD 8 is ok but 7 may not be (it say it requires an update with with an action of 'Coming soon').

I've attempted to play a couple of the discs (episode I and IV) but in both players the result is the same; I get the warning screen saying my blu-ray player requires an update and to vist their web site (http://cyberlink.com/bdupdate). Doing so just reports that it's up to date.

This is a major show stopper, what is the fix?

Thanks

This message was edited 1 time. Last update was at 11/09/2011 01:31:44

millerz

Newbie

Joined: 11/09/2011 02:07:59
Messages: 4
Offline

I have exactly the same problem. Strangely the bonus contect discs work fine; only the discs with the features on them are apparently 'unsupported'.

Any feedback would be very much appreciated.
RockO2

Newbie

Joined: 21/09/2010 04:44:59
Messages: 28
Offline

I have exactly the same problem with Power DvD 9. Had a word with the support team followed they information by the
letter, Did not work.


This is wanted they typed back later on

In regards to your concern, I suggest you to update the firmware of the Blu-Ray player and then try to play the discs.

So Wanted to do now ? If PowerDVD 11 dose not work. when we all have a good Blu-Ray player that works fine with the
other Films that we have.



millerz

Newbie

Joined: 11/09/2011 02:07:59
Messages: 4
Offline

I got exactly the same feedback telling me to update my drive's firmware.

Have done that and still no joy.
RockO2

Newbie

Joined: 21/09/2010 04:44:59
Messages: 28
Offline

Soooooooo Please Fix this problem the BOX SET costed £70.. And we payed good money for the PowerDVD Blu-Ray player. this
is just stuiped!!

RockO2

Newbie

Joined: 21/09/2010 04:44:59
Messages: 28
Offline

So i just Download the PowerDVD 11 Blu-Ray Trail to see if it runs the Star Wars Box set and it works fine.
Look like i will have to pay some more money to get PowerDVD 11 NOT HAPPY

DomDomBear

Newbie

Joined: 13/09/2011 13:46:10
Messages: 23
Offline

I am also having the same problems, I have E-mailed the support people but have had no reply as of yet. I hope they achully give a solution rarther than just telling me update a load of crap that is already up to date.

I also hope they don't want me to buy an update or the newer version, becuase what is the point, I have brought a bluray player from them to play blu rays, not SOME blu rays.

I am very annoyed.

Has anyone had any sort of luck with thier star wars blu rays?

I'm using powerdvd 7 Ulta btw

RockO2

Newbie

Joined: 21/09/2010 04:44:59
Messages: 28
Offline

Not as yet, Been watching them on a 30 day trail for powerDVD 11 But i dont see the point up date the PowerDVD9 when in it seft is a good player like 8,7 & 10... just hope they Patch it up. Soooner then later.

This message was edited 1 time. Last update was at 13/09/2011 20:59:25


DomDomBear

Newbie

Joined: 13/09/2011 13:46:10
Messages: 23
Offline

Yeah, it just seems stupid.

Here is a great player, oh but it won't play star wars........you'll have to buy a newer version of that.

It is like buying a bottle opener and it will only open non-alcoholic bottles, even though it should.........it just doesn't. Possibly a bad metaphore. But yeah, I don't see why I should pay over more money to play something that my current one should already do........as it is a blu ray player and a blu ray disc

Silly people, I really do hope they patch it soon. Though I might have to get the 30 day trail in the mean time.........grrrr
AndyS1980

Newbie

Joined: 25/09/2009 12:56:07
Messages: 5
Offline

Same,

PowerDVD 9 Ultra v9.0.4105.51, Windows 7.

Any word from Cyberlink on this?
RockO2

Newbie

Joined: 21/09/2010 04:44:59
Messages: 28
Offline

Not as yet

DomDomBear

Newbie

Joined: 13/09/2011 13:46:10
Messages: 23
Offline

I've just e-mailed them off a copy of the error message and told them I have updated all my frimware and drivers, so they don't spend an age telling me to update everything.

Still waiting on a reply. I have downloaded the trail version of powerdvd 11, but I still can't get it to play, it says it loads if then goes to a black screen.

All I want to do is watch a blu ray on a blu ray player. is that too much to ask! lol
RockO2

Newbie

Joined: 21/09/2010 04:44:59
Messages: 28
Offline

Did it frimware worked when u updated it ?

DomDomBear

Newbie

Joined: 13/09/2011 13:46:10
Messages: 23
Offline

I updated the frimware of my bluray drive, but it did nothing
RockO2

Newbie

Joined: 21/09/2010 04:44:59
Messages: 28
Offline

So the support team are talking out of they assies and they is no were in hell am i paying for PowerDVD 11

DomDomBear

Newbie

Joined: 13/09/2011 13:46:10
Messages: 23
Offline

well, the thing is, We own a blu ray player, it doesn't play blurays, surely there is something under the trades descriptions act that would cover us......that is if you are from the UK haha
AndyS1980

Newbie

Joined: 25/09/2009 12:56:07
Messages: 5
Offline

Guys,

Its a disc protection issue, I 'fixed' it by installing AnyDVD-HD. Let the software remove the AACS protection from the disc, works perfectly in PowerDVD9.

Cyberlink need to update their database of AACS keys it seems

Cheers

Andy S

This message was edited 1 time. Last update was at 14/09/2011 11:40:41

DomDomBear

Newbie

Joined: 13/09/2011 13:46:10
Messages: 23
Offline

Is this Anydvd-hd free? or do I have to fork out more money for it?
AndyS1980

Newbie

Joined: 25/09/2009 12:56:07
Messages: 5
Offline

Its free for 30 days, but at least it confirms the issue.
DomDomBear

Newbie

Joined: 13/09/2011 13:46:10
Messages: 23
Offline

I have installed the trail version, and it works to a point, I get the normal blackscreen with white writting giving me some warning, then a image of R2-D2 and then it says 'prohibited' in the top right corner

any ideas?
CyberLink-Michael

Administrator
[Avatar]
Joined: 18/04/2007 01:05:48
Messages: 7078
Location: Europe
Offline

Hello,
we will provide a fix for PowerDVD 10 and 11 to address this issue.

Br
Michael

Technical Support
[WWW]
DomDomBear

Newbie

Joined: 13/09/2011 13:46:10
Messages: 23
Offline

What about power dvd 7 ultra?
CyberLink-Michael

Administrator
[Avatar]
Joined: 18/04/2007 01:05:48
Messages: 7078
Location: Europe
Offline

Hi,
don't think that there will be a fix for PDVD 7.3

Michael

Technical Support
[WWW]
DomDomBear

Newbie

Joined: 13/09/2011 13:46:10
Messages: 23
Offline

So how am I to watch some of my blu rays?
CyberLink-Michael

Administrator
[Avatar]
Joined: 18/04/2007 01:05:48
Messages: 7078
Location: Europe
Offline

Hi,
please contact the support team - if already done - please provide me your ID you recevied for your case

Br
Michael

Technical Support
[WWW]
 
Forum Index » PowerDVD (previous versions)
Go to:   
Powered by JForum 2.1.8 © JForum Team
© 2013 CyberLink Corp. All Rights Reserved. [ Terms of Services | About CyberLink | Contact Us | Privacy Policy | Site Map RSS