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Cyberlink PowerDVD 10 - Unable to Play Movie (stored on laptop / external hard drive ) continuously  XML
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Swee

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Joined: 29/08/2011 21:43:24
Messages: 10
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Hi,

I have a Cyberlink PowerDVD 10 and unable to play movies (stored on laptop / external hard drive) continuously.
When I open the movie in Cyberlink, the movie is broken into many segments.

As per Akilesh (Cyberlink Tech Support), I was asked to save those movies segments into playlist . I discovered that the movie cannot be played smoothly as it stop for a while before continuing onto next segment.

I used to have a HP laptop (bundled with PowerDVD 9) and I was very happy with that version as I had no problem as PowerDVD 10.

I am unhappy with Version 10 and asked Akilesh to refer my case to manager, ie, downgrade it to PowerDVD 9 .

Akilesh and I have spent almost 3 weeks on this issue and it's wasting our time and effort. The only solution is to downgrade it.

Another Question -> Can PowerDVD stream movie directly to tv? Window Media Player is able to do that, so I am wondering whether PowerDVD has that function.

Pls. help me on this issue .

Thank you.

Regards,
Swee
[Thumb - Broken Movies Parts.png]
 Filename Broken Movies Parts.png [Disk] Download
 Description
 Filesize 54 Kbytes
 Downloaded:  243 time(s)

CyberLink-Michael

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Hi,

in PowerDVD 10:

enter the parent folder
highlight the folder with DVD disc structure
press play ==> the disc structure should playback

in PowerDVD 11 we moved this function to the "Movie" module and added support for BD disc structure

Br
Michael

Technical Support
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Swee

Newbie

Joined: 29/08/2011 21:43:24
Messages: 10
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Hi Michael,

Thanks for your advice.

I am still trying to figure out the "technical terms" in your reply

-> PARENT FOLDER -> How do I get to that part in Cyberlink PowerDVD ?
My guess is -> By clicking on VIDEO tab above

-> " highlight the folder with DVD disc structure "
I was not able to highlight the SEGMENTS (VTS format) of the movie when I am in "VIDEO" tab of PowerDVD 10 .

-> "press play ==> the disc structure should playback " -> Pls. tell me how to do it.

Please refer to my attachment -> A snapshot of movie segments (vts format) under video tab . I need your guidance what to do next .

Thanks.

Br,
Swee



[Thumb - BROKEN MOVIE SEGMENTS.jpg]
 Filename BROKEN MOVIE SEGMENTS.jpg [Disk] Download
 Description BROKEN MOVIE SEGMENTS
 Filesize 166 Kbytes
 Downloaded:  246 time(s)

CyberLink-Michael

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Hi,

1. make sure that playback IFO is enabled in player settings (Settings > Player > Advanced > File Association)

2. each movie (DVD Structure) should be in an separate folder - then you can playback this folder

Br
Michael

Technical Support
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Swee

Newbie

Joined: 29/08/2011 21:43:24
Messages: 10
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Hi Michael,

As per your advice, the Play IFO is enabled.

The movie (stored in laptop or external hard drive) is broken into many segments when I opened it in PowerDVD 10.

So, I copied those segments (VTS files) into playlist.

However, the is always a pause (10 - 15 seconds) before PowerDVD continue to play the next segment.

My question is -> Why can't the POwerDVD 10 play smoothly from external hard drive or movie stored in laptop ? It's too troublesome to copy the segments into playlist and then have hiccups everytime PowerDVD 10 jumps to next segment.

I did not have trouble with PowerDVD 9 with playing movies from external hard drive or movies stored in the laptop.

Any way out?

Br,
Swee
[Thumb - Play IFO files ENABLED.png]
 Filename Play IFO files ENABLED.png [Disk] Download
 Description Play IFO Files Enabled
 Filesize 307 Kbytes
 Downloaded:  239 time(s)

[Thumb - BROKEN MOVIE SEGMENTS.jpg]
 Filename BROKEN MOVIE SEGMENTS.jpg [Disk] Download
 Description Segments when I Open Movie in PowerDVD 10
 Filesize 166 Kbytes
 Downloaded:  224 time(s)

CyberLink-Michael

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Hi,

I can not see this problem when have a complete and intact DVD structure.

Br
Michael

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Swee

Newbie

Joined: 29/08/2011 21:43:24
Messages: 10
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Hi Michael,

I am wondering why PowerDVD 10 is unable to play movies stored in external drive.

I did not encounter such problem with PowerDVD 9 .

I have been in touch with Cyberlink tech support for almost 1 month. I am very fed up with this problem and requested for a downgrade to PowerDVD 9 .

In fact, Cyberlink tech support adviced me to download the patch for PowerDVD 10 . However, I had problem with the download. Pls refer to attachments.

Cyberlink tech support advised me to copy the playable files from hard drive into playlist in order for me to watch the movie. When I followed such instruction and watch the movie from playlist, there is a gap (10-15seconds) when it switch from one file segment to another.

I purchased the PowerDVD 10 online and the seller did not want to respond to my emails.

I used to have a HP laptop bundled with PowerDVD 9 and I had no problem playing with movies stored in external hard drive.

My only solution is downgrade to PowerDVD 9 . Alternatively, I might as well dump the PowerDVD into the trash bin !!

PowerDVD 10 is a disappointment and Cyberlink still refused to take steps to satisfy a disgruntled customer.

Anyway, thanks for your help. I don't think I can do anything about it as it's a flaw in PowerDVD 10 .

Br,
Swee
[Thumb - Installation Patch - ii.png]
 Filename Installation Patch - ii.png [Disk] Download
 Description Installation Patch - ii
 Filesize 150 Kbytes
 Downloaded:  239 time(s)

[Thumb - Installation Patch - i.png]
 Filename Installation Patch - i.png [Disk] Download
 Description Installation Patch - i
 Filesize 209 Kbytes
 Downloaded:  228 time(s)

CyberLink-Michael

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Hi,

I think it should be a issue of your platform - can you please forward your support ID for the caseS?

Br
Michael

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razy60

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Joined: 14/09/2010 14:02:42
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@cyberlink michael. How can it be a problem of his platform if it played previously, if it played previously and now fails it is fairly obvious that it is a Pdvd10 problem as that is the route cause.
In other words:
Pdvd9 = worked correctly
Pdvd10= epic fail
Or is that to simple to understand
Swee

Newbie

Joined: 29/08/2011 21:43:24
Messages: 10
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Hi,

The problem I am encountering is as follows:

1) I have movies stored in external hard drive and laptop

2) When I open the Cyberlink Power DVD 10, it appears in many segments . I cannot play the movie continuously, ie, once a segment finish, then , there will be a brief pause (10 - 15 seconds) before it continues to next segment.

Pls. see my attachment for a snapshot of the movie segments displayed in many segments.

I used to have a HP laptop bundled with PowerDVD 9 and I had no such problem and I was able to play movie from external hard drive continuously.

This PowerDVD 10 is driving me nuts as I have been contact with tech support for 1 month and they could not resolve it .

I requested for a downgrade, my wish not granted.

So, what am I suppose to do now? Any idea?

Br,
Swee
[Thumb - BROKEN MOVIE SEGMENTS.jpg]
 Filename BROKEN MOVIE SEGMENTS.jpg [Disk] Download
 Description Snapshot of Movies Segments
 Filesize 166 Kbytes
 Downloaded:  226 time(s)

CyberLink-Michael

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Hi,

PowerDVD supports the playback of DVD folders but you should ensure that you keep the original structure without removing any file.

Br
Michael

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razy60

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Joined: 14/09/2010 14:02:42
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If you right click on the folder(that has all the vts files in) does it give you the option, to play with or open with? then a list of available players?
If not then try VLC or MPC as they will play the folder containing the files.
Swee

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Joined: 29/08/2011 21:43:24
Messages: 10
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Hi Michael,

As per your email, you stated that "should be a issue of your platform - can you please forward your support ID for the caseS? "

My reply -> Could you pls. elaborate what u mean by platform? Bear in mind, I am not a Hi-Tech genius .

As for the support ID for the cases, are you referring to technical support ID between me & Cyberlink tech support (his name is Akilesh) ?
Here's the case ID -> Cyberlink] Online Customer Support (QuestionID = CS001047102)

FYI, the movies cannot be played continuously as there is pause before it starts on next segment.

Your latest discussion suggested -> PowerDVD supports the playback of DVD folders but you should ensure that you keep the original structure without removing any file"
I do not change any of the movie structure. Cyberlink tech support suggest I copy those segments into playlist. However, the problem is still there.

My suggestion is -> If u have PDVD 10 , try to open the movie (stored in external hard drive or laptop) in PowerDVD & see what happens. Try that n let me know if u have the same problem as me.

I noticed that "administrator" is attached to your name in the forum . Are u attached to Cyberlink in anyway? If so, let them know my problem. Resolution is very very simple -> I need Cyberlink to downgrade my software from PowerDVD 10 to 9.

Br,
Swee
CyberLink-Michael

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Hi,
there is no downgrade option and I can not help on this, sorry

please get in contact with the technical support.

please also check our purchase FAQ.


From my testing I can state that PowerDVD 10 play-back DVD struchture without problem and pause.
I suggest you make sure your DVD files are kept as they are on the original DVD. If you remove the original structure the files are not "seen" as a DVD but as individual files.



Br
Michael

This message was edited 1 time. Last update was at 07/09/2011 01:43:01


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Swee

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Joined: 29/08/2011 21:43:24
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Michael,

I am in touch (via emails) with Akilesh (Cyberlink Tech Support) for 1 month now. He is still trying to resolve my problem without any success.

I would like to exchange snapshots how the movie folders looks like , ie, how it appears in the hard drive laptop & how it looks like when I open that movie in PDVD 10 .

Pls. refer to attachments .

Attachment #1 : Open Movie Structure - i -> Shows how the movie files look like in Hard Drive

Attachment #2 : Open Movie Structure - ii -> This is follow-up of Attachment #1 , ie, after I clicked on VIDEO_TS

Attachment # 3 : Open Movie Structure - iii -> In PDVD 10 , I clicked on VIDEO (top icon) and it listed the movie files .

Could you pls. email me a sample of how the movie look like in your hard drive & How it will look like in PDVD 10 ? That is, I am trying to compare your movie files (stored in your hard drive laptop) with my attachments.

I did not change the movie structure at all , ie, once I copied the movie into my laptop or external hard drive , I would open up the PDVD 10 and click on the VIDEO TAB -> that's how the movie segments are displayed.

As I said before, I am not a hi-tech genius, so, I have no clue how to change the movie structure at all.

Pls. forward your snapshots (just like my snapshots). Perhaps, I will be able to understand what went wrong .

Thanks.

Br,
Swee
[Thumb - Open Movie Structure - ii.png]
 Filename Open Movie Structure - ii.png [Disk] Download
 Description Open Movie Structure - ii
 Filesize 120 Kbytes
 Downloaded:  288 time(s)

[Thumb - Open Movie Structure - iii.png]
 Filename Open Movie Structure - iii.png [Disk] Download
 Description Open Movie Structure - iii
 Filesize 67 Kbytes
 Downloaded:  295 time(s)

[Thumb - Open Movie Structure - i.png]
 Filename Open Movie Structure - i.png [Disk] Download
 Description Open Movie Structure - i
 Filesize 48 Kbytes
 Downloaded:  296 time(s)

HalCon

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Joined: 01/03/2008 07:36:09
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Swee,

From the looks of your file structures in your attachments, I get the impression that you are trying to play movie files that are stored on your hard drive. The procedure is different from playing media files.

I am no expert with PowerDVD but I think I may know what your problem is. Attached are screen shots to help explain.

To play a movie file (DVD) that is stored on a hard drive disk. (I use PowerDVD version 8 but the procedure should be the same):

1 - Open PowerDVD
2 - You should find a button or something similar (mine is an envelope on the lower left side) that will give you the option to choose the drive. See attachment
3 - Click on the option to play a movie file (not a media file) Navigate to the movie file on the hard drive.
4 - Click on the parent folder to play the movie file. See attachment (it likely have a different name than the ones on my system)

This should open the movie file as if you placed a DVD in the DVD drive. It should not be necessary to copy the files to the play list in PowerDVD, in fact if you open the way described above you will not have an option to copy to a play list.

I hope this helps.

Hal
[Thumb - PowerDVD.png]
 Filename PowerDVD.png [Disk] Download
 Description PowerDVD source selction screen
 Filesize 192 Kbytes
 Downloaded:  199 time(s)

[Thumb - DVDfolders.png]
 Filename DVDfolders.png [Disk] Download
 Description DVD folder structure
 Filesize 78 Kbytes
 Downloaded:  190 time(s)


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CyberLink-Michael

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Hi,

1. please make sure that all DVDs have an own folder (do not put two or more DVD structures into one folder)
2. in PowerDVD enter the video module
3. select the folder in which the DVD structure is saved (do not enter)
4. press play

using this way I can playback DVD structure smoothly without problem, including the menu

Br
Michael

Technical Support
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Swee

Newbie

Joined: 29/08/2011 21:43:24
Messages: 10
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Hi Hal ,

PDVD 10 is totally different from your PDVD 8 .

PDVD 10 does not have the button that looks like an envelope in PDVD 8 .

Main Problem -> Movie title does not even appear ; instead movie segments are listed.

Pls. see attachments.

Br,
Swee

[Thumb - Open Movie Structure - Pt. #1.png]
 Filename Open Movie Structure - Pt. #1.png [Disk] Download
 Description How It Appears When I Open PDVD 10
 Filesize 1663 Kbytes
 Downloaded:  188 time(s)

[Thumb - Open Movie Structure - Pt. #2.png]
 Filename Open Movie Structure - Pt. #2.png [Disk] Download
 Description Next Step When I Clicked on Video Tab at the top
 Filesize 67 Kbytes
 Downloaded:  182 time(s)

Swee

Newbie

Joined: 29/08/2011 21:43:24
Messages: 10
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Hi Michael,

Cyberlink Tech Support finally provided me a PDVD 9 .

Guess what? With PowerDVD 9 provided, I found out the root of the problem , ie, I compared it with PowerDVD 10 .

My Problem -> PowerDVD 10 -> When I open movie (stored in hard drive) , movie segments popped up. See attachment # 1 (Open Movie with PowerDVD 10)

Root of Problem :

-> PowerDVD 10 -> I stored the movie under VIDEO folder, ie, My Documents -> Library -> Videos
That's how the movie segments are displayed

-> PowerDVD 9 -> It can open movies stored in VIDEOS folder (My document -> Library-> Videos) , ie, movie title appears in it . Pls. refer to attachment # 2 (Open Movie with PDVD 9)

Conclusion
-> PDVD 9 can play movies stored under VIDEOS folder (My Documents-> Library -> Videos)
-> PDVD 10 cannot play movies stored under VIDEOS Folder

I suggested to Akilesh (Cyberlink Tech Support) to inform his lab technicians about the issue. Also, in PDVD 10 User Guide, there is no guidance as to how to play YouTube files (stored in Hard Drive) continuously. Resolution -> Highlight all the YouTube files and click PLAY, that's how you get to watch the YouTube files continuously.

So, that explain for my frustration with PowerDVD 10 .

PROBLEM SOLVED ! CASE CLOSED !!!

Br,
Swee

Br,
Swee

[Thumb - Open Movie with PowerDVD 10.png]
 Filename Open Movie with PowerDVD 10.png [Disk] Download
 Description Open Movie with PDVD 10
 Filesize 67 Kbytes
 Downloaded:  172 time(s)

[Thumb - Open Movie with PowerDVD 9.png]
 Filename Open Movie with PowerDVD 9.png [Disk] Download
 Description Open Movie with PDVD 9
 Filesize 976 Kbytes
 Downloaded:  174 time(s)

Swee

Newbie

Joined: 29/08/2011 21:43:24
Messages: 10
Offline

Hi Michael,

Cyberlink Tech Support finally provided me a PDVD 9 .

Guess what? With PowerDVD 9 provided, I found out the root of the problem , ie, I compared it with PowerDVD 10 .

My Problem -> PowerDVD 10 -> When I open movie (stored in hard drive) , movie segments popped up. See attachment # 1 (Open Movie with PowerDVD 10)

Root of Problem :

-> PowerDVD 10 -> I stored the movie under VIDEO folder, ie, My Documents -> Library -> Videos
That's how the movie segments are displayed

-> PowerDVD 9 -> It can open movies stored in VIDEOS folder (My document -> Library-> Videos) , ie, movie title appears in it . Pls. refer to attachment # 2 (Open Movie with PDVD 9)

Conclusion
-> PDVD 9 can play movies CONTINUOUSLY stored under VIDEOS folder (My Documents-> Library -> Videos)
-> PDVD 10 cannot play movies CONTINUOUSLY stored under VIDEOS Folder

I suggested to Akilesh (Cyberlink Tech Support) to inform his lab technicians about the issue. Also, in PDVD 10 User Guide, there is no guidance as to how to play YouTube files (stored in Hard Drive) continuously. Resolution -> Highlight all the YouTube files and click PLAY, that's how you get to watch the YouTube files continuously.

So, that explain for my frustration with PowerDVD 10 (CANNOT PLAY MOVIE CONTINUOUSLY)

PROBLEM SOLVED ! CASE CLOSED !!!

Br,
Swee

Br,
Swee
[Thumb - Open Movie with PowerDVD 9.png]
 Filename Open Movie with PowerDVD 9.png [Disk] Download
 Description Open Movie with PDVD 9
 Filesize 976 Kbytes
 Downloaded:  189 time(s)

[Thumb - Open Movie with PowerDVD 10.png]
 Filename Open Movie with PowerDVD 10.png [Disk] Download
 Description Open Movie with PDVD 10
 Filesize 67 Kbytes
 Downloaded:  175 time(s)

 
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