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[solved] Unable to play protected content on digital output device (Code = 0107)  XML
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Worf

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Joined: 17/08/2011 00:14:09
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Just yesterday I purchased PowerDVD 11 Ultra and upon trying to play a Blu-Ray DVD I get the message "CyberLink PowerDVD is not able to play protected content on your digital output device. Ensure your display device supports HDCP. (Code = 0107)" PowerDVD plays normal DVD's without a hitch.

I have run the CyberLink Blu-ray & 3D advisor and it shows that all but one of the tests were passed. The failure was "Video Connection Type: Digital (without HDCP). I have my Dell monitor connected to my video card using a DVI cable and have also tried a HDMI cable but this particular test always fails.

I attach DxDiag64bit.

Incidentally, I have applied the 1719 patch.

Can anyone please offer any solution to this problem?
 Filename DxDiag64bit.txt [Disk] Download
 Description DxDiag64bit
 Filesize 47 Kbytes
 Downloaded:  142 time(s)

[Thumb - CyberLink Advisor.png]
 Filename CyberLink Advisor.png [Disk] Download
 Description CyberLink Blu ray & 3D Advisor
 Filesize 106 Kbytes
 Downloaded:  323 time(s)

[Thumb - NVIDIA Control Panel showing HDCP capable.png]
 Filename NVIDIA Control Panel showing HDCP capable.png [Disk] Download
 Description NVIDIA Control Panel showing HDCP capable
 Filesize 151 Kbytes
 Downloaded:  357 time(s)

This message was edited 3 times. Last update was at 23/08/2011 04:12:24


Asus P8P67 Deluxe B3 (1850 bios), Intel Core i7 2600K clocked at 3.4 GHz,
Corsair XMS3 8GB (2x4GB) DDR3 (CMX8GX3M2A1600C9), MSI N570GTX Twin Frozr III Power Edition OC, 300 Gb Western Digital VelociRaptor WD3000HLFS 10,000 rpm SATA system disk, 2x 1000GB Western Digital WD1001FALS Caviar Black in RAID 1 for storage, Plextor PX-LB950SA, 24” Dell 2408WFPMonitor, Corsair 850 AX Series power supply, Corsair Obsidian 800D case, Windows 7 Ultimate 64 bit with SP1.
CyberLink-Michael

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Hi,
can you please try to use only the Dell device connected to your PC?

Br
Michael

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Worf

Newbie

Joined: 17/08/2011 00:14:09
Messages: 4
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CyberLink-Michael wrote:Hi,
can you please try to use only the Dell device connected to your PC?

Br
Michael


Thanks for the advice Michael. I am tied up at the moment so I will do as you suggest tomorrow and then report back.

Asus P8P67 Deluxe B3 (1850 bios), Intel Core i7 2600K clocked at 3.4 GHz,
Corsair XMS3 8GB (2x4GB) DDR3 (CMX8GX3M2A1600C9), MSI N570GTX Twin Frozr III Power Edition OC, 300 Gb Western Digital VelociRaptor WD3000HLFS 10,000 rpm SATA system disk, 2x 1000GB Western Digital WD1001FALS Caviar Black in RAID 1 for storage, Plextor PX-LB950SA, 24” Dell 2408WFPMonitor, Corsair 850 AX Series power supply, Corsair Obsidian 800D case, Windows 7 Ultimate 64 bit with SP1.
CyberLink-Michael

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Joined: 18/04/2007 01:05:48
Messages: 7066
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Hi,
yes - please let me know the result.

I have also informed or QA to check ifwe have same Display available - if yes, we can try to check on our side as well

Michae

Technical Support
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Worf

Newbie

Joined: 17/08/2011 00:14:09
Messages: 4
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CyberLink-Michael wrote:Hi,
yes - please let me know the result.

I have also informed or QA to check ifwe have same Display available - if yes, we can try to check on our side as well

Michae


Michael, I am delighted to report that I can now play Blu-Ray DVD's.

Incidentally, I cannot play Blu-Ray DVD's if I simply switch off my second Monitor. It is necessary to physically disconnect the second display - how weird and how inconvenient is that!

Nevertheless, I am happy that I now know how to play Blu-Ray DVD's and I live in hope that there will be a fix for this issue eventually.


Asus P8P67 Deluxe B3 (1850 bios), Intel Core i7 2600K clocked at 3.4 GHz,
Corsair XMS3 8GB (2x4GB) DDR3 (CMX8GX3M2A1600C9), MSI N570GTX Twin Frozr III Power Edition OC, 300 Gb Western Digital VelociRaptor WD3000HLFS 10,000 rpm SATA system disk, 2x 1000GB Western Digital WD1001FALS Caviar Black in RAID 1 for storage, Plextor PX-LB950SA, 24” Dell 2408WFPMonitor, Corsair 850 AX Series power supply, Corsair Obsidian 800D case, Windows 7 Ultimate 64 bit with SP1.
CyberLink-Michael

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Messages: 7066
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Hi,

do you use clone mode? eventually it should be enough to disable clone mode.

Br
michael

Technical Support
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Worf

Newbie

Joined: 17/08/2011 00:14:09
Messages: 4
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CyberLink-Michael wrote:Hi,

do you use clone mode? eventually it should be enough to disable clone mode.

Br
michael


Hi Michael. I do not use clone mode but I am happy with the solution that you provided and now consider that the matter is resolved. Thank you.

This message was edited 1 time. Last update was at 23/08/2011 04:08:46


Asus P8P67 Deluxe B3 (1850 bios), Intel Core i7 2600K clocked at 3.4 GHz,
Corsair XMS3 8GB (2x4GB) DDR3 (CMX8GX3M2A1600C9), MSI N570GTX Twin Frozr III Power Edition OC, 300 Gb Western Digital VelociRaptor WD3000HLFS 10,000 rpm SATA system disk, 2x 1000GB Western Digital WD1001FALS Caviar Black in RAID 1 for storage, Plextor PX-LB950SA, 24” Dell 2408WFPMonitor, Corsair 850 AX Series power supply, Corsair Obsidian 800D case, Windows 7 Ultimate 64 bit with SP1.
CyberLink-Michael

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Joined: 18/04/2007 01:05:48
Messages: 7066
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Ok

I close this topic as solved

Technical Support
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