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Burning Error:eEB020BE4
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kerrye62
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Newbie Private Message Location: Australia Joined: Jan 04, 2011 05:48 Messages: 3 Offline
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Hi all,
When I am trying to burn to disc I get error:eEB020BE4
Power Director does the authoring but when the burn process starts I get the error. Very frustrating as I have been trying to burn this project for a month now. I am using Power Director 9 on w7 64bit
Thanks for any help

This message was edited 1 time. Last update was at Jul 29. 2011 20:09

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ClancM
Senior Member Private Message Location: New York Joined: May 26, 2011 22:19 Messages: 175 Offline
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kerrye62 wrote: Hi all,
When I am trying to burn to disc I get error:eEB020BE4


What else does the error message say. It might be easier to attach an image.

Here's How:
http://forum.cyberlink.com/forum/posts/list/7958.page
Part E ^
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BarryTheCrab
Senior Contributor Private Message Location: USA Joined: Nov 06, 2008 22:18 Messages: 5095 Offline
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http://forum.cyberlink.com/forum/jforum.page?module=search&action=search&search_keywords=eEB020BE4+&match_type=all&search_forum=67&sort_by=relevance My website http://bgillcyberstudio.com/index.html LINKS TO PDTOOTS & hundreds of other valuable resources!
HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)/Nvidia GTX 660(1.5GB)/16GB DDR3/7,200rpm/w10x64---PCBnmk 3664.6
Canon Vixia HV30/HFM40/HFM41/Olympus E-PL5
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kerrye62
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Newbie Private Message Location: Australia Joined: Jan 04, 2011 05:48 Messages: 3 Offline
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information request to diagnose burning error
[Thumb - screen shot.jpg]
 Filename
screen shot.jpg
[Disk]
 Description
screen shot
 Filesize
83 Kbytes
 Downloaded:
202 time(s)
 Filename
DxDiag32kerrye62.txt
[Disk]
 Description
dxdiag 32
 Filesize
35 Kbytes
 Downloaded:
122 time(s)
 Filename
DxDiag64kerrye62.txt
[Disk]
 Description
dxdiag 64
 Filesize
34 Kbytes
 Downloaded:
106 time(s)
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FredB
Senior Contributor Private Message Joined: Sep 15, 2008 21:14 Messages: 1317 Offline
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kerrye62;
As Barry noted, this error has been around for some time. There are at least a couple of things that cause it (like content larger than space on disk, PD9 burn speed set to DVD maximum.which is higher than media capability, etc.) however, I have a few things you should attend to, that might help:

1. Something is wrong with your DVD drivers in Windows 7. Drivers should NEVER be "0 bytes". This is from your DXDIAG:
Drive: E:
Model: PIONEER DVD-RW DVR-216 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes

You can try using DEVICE MANAGER to uninstall, then scan for hardware changes to see if it finds a good driver. Or install Service Pack 1 for Windows 7.

2. Please update your Video Drivers. Many things related to PD9 are affected by the driver version (yes...even burning). Get the current WHQL release 275.33.. but be aware a new one is due soon, so go back in a week and look for another one:
http://www.nvidia.com/Download/index.aspx?lang=en-us

3. Are you running the latest PD9 build ? Click on the word POWERDIRECTOR in the upper right of the program (My build is PowerDirector Ultra64 9.0.0.2930). If not, click on "downloads, software updates" from the menu at the top of this page.

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kerrye62
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Newbie Private Message Location: Australia Joined: Jan 04, 2011 05:48 Messages: 3 Offline
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Thanks FredB,
I have followed your instructions and I am downloading w7 service pack 1, also updating video drivers and will go back to get newest version next week, I am running latest PD9 build so will see how all this goes. Will let you know
Thanks for help
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