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PowerDVD 10.0 has stopped working.
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jfjfjfjfjfjfjf
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Newbie Private Message Location: canada Joined: Jul 25, 2011 19:33 Messages: 2 Offline
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Hi,

First I am French and I use a translator. Sorry for my English.

I powerdvd 10 for several months.

I received this message two days ago.

--
PowerDVD 10.0 has stopped working.

A problem that the program has stopped working properly. Windows will close the program and tell you if a solution is available.
--

I did not install a new program.

Update that it was done:
- ATI catalyst 11.6


I uninstalling ati drivers and I intall ati drivers. Does not work. I uninstalling PowerDVD. And I installed PowerDVD and still does not work.

However, my version of PowerDVD 10 is an update of PowerDVD 8. PowerDVD 8 it worked ?




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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
please contact the technical support:
https://membership.cyberlink.com/prog/support/cs/index.do

Phone Support:
http://fr.cyberlink.com/stat/support/fra/tech_support.jsp

Mail Support:
https://membership.cyberlink.com/prog/support/cs/service/technical-support.do

Please set the page to French language so you will be lead to the correct support team

Br
Michael Technical Support

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jfjfjfjfjfjfjf
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Newbie Private Message Location: canada Joined: Jul 25, 2011 19:33 Messages: 2 Offline
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There are 2 days. I emailed the customer support. I have no answer yet! Is this normal?

thank you very much
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CyberLink-Michael
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Senior Contributor Private Message Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
can you please provide me your CaseID by PM?

thanks
Michael Technical Support

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