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please help poower2go keeps crashing at start  XML
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ciscod2007

Newbie

Joined: 23/01/2011 17:32:59
Messages: 2
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I update dated my computer
I own power2go 7

I am planning on upgrading but i am now having issues with it
I reinstalled on my i7 desktop
With 12 gig of ram
Win 7 64 bit
And it keeps crashing at start
Please help me

Oh all my products are registered but getting help from cyber link is a freaking mess

This software is cool when it is working but don’t ask for help they want to charge an arm and a leg

If anyone can help let me know If not I won’t waste the $100 bucks on the media ultimate 9 I am planning on buying and go back to Nero

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CyberLink-Michael

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Joined: 18/04/2007 01:05:48
Messages: 7067
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Hi,

can you please post your DXDIAG her.

please also post the Crash log content (from event log) here

thanks
Michael

Technical Support
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LiamH

Newbie

Joined: 08/09/2011 23:56:22
Messages: 1
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This happen to me as well. Just got the full suite bundled with Plextor usb 3.0 blu ray burner, and first problem is that the suite wont launch from the desktop shortcut, though navigating manually will allow Power2Go to start. However, every time a .iso file is selected for the burn, P2G just hangs up and says (not responding).

This on an acer 5750G with i7 processor and Windows 7

This is happening to me with P2G version 6

This message was edited 1 time. Last update was at 09/09/2011 00:03:27

dwaith

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Joined: 30/09/2010 10:02:11
Messages: 2
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I have the same problem with my Win 7 64 bit. The event viewer shows the following:

Log Name: Application
Source: Application Error
Date: 9/22/2011 3:50:26 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: Power2Go.exe, version: 7.0.0.1827, time stamp: 0x4e084102
Faulting module name: Power2Go.exe, version: 7.0.0.1827, time stamp: 0x4e084102
Exception code: 0xc0000005
Fault offset: 0x00012a3a
Faulting process id: 0x12cc
Faulting application start time: 0x01cc7960cbc64140
Faulting application path: C:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe
Faulting module path: C:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe
Report Id: 1d3eeb45-e554-11e0-9fc0-8c89a51716b1
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-09-22T19:50:26.000000000Z" />
<EventRecordID>2909</EventRecordID>
<Channel>Application</Channel>
<Computer>XXXXXXX</Computer>
<Security />
</System>
<EventData>
<Data>Power2Go.exe</Data>
<Data>7.0.0.1827</Data>
<Data>4e084102</Data>
<Data>Power2Go.exe</Data>
<Data>7.0.0.1827</Data>
<Data>4e084102</Data>
<Data>c0000005</Data>
<Data>00012a3a</Data>
<Data>12cc</Data>
<Data>01cc7960cbc64140</Data>
<Data>C:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe</Data>
<Data>C:\Program Files (x86)\CyberLink\Power2Go\Power2Go.exe</Data>
<Data>1d3eeb45-e554-11e0-9fc0-8c89a51716b1</Data>
</EventData>
</Event>

This message was edited 2 times. Last update was at 22/09/2011 13:02:10

Paulo Vitor

Newbie

Joined: 12/01/2012 04:25:21
Messages: 6
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Same problem here...after an upgrade to 7's Sp1...
The problem is that it's an HP OEM software (part of DVD Suite deluxe)... HP don't solve my problem and say that I must contact Cyberlink support... Cyberlink's support says me it must be solved with HP... what a mess!
Power2go 6 build 6.1.4419 keeps crashing at start.... what tha hell can I do?
getting help from cyber link is a freaking mess
You're right, my friend
i've installed Nero (trial) while this problem isn't solved....


I've posted both DxDiag.txt and the event viewer log






Someone can help me here?
Thanks a Lot.
 Filename DxDiag.txt [Disk] Download
 Description It's DxDiag from my HP Pavilion Notebook
 Filesize 29 Kbytes
 Downloaded:  164 time(s)

 Filename Report.wer [Disk] Download
 Description Log from Event Viewer
 Filesize 11 Kbytes
 Downloaded:  260 time(s)

Andreas S.

Newbie

Joined: 18/08/2009 00:05:38
Messages: 5
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same problem on windows 7 SP1
Impossible to open Power2Go 6

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2012-03-29T23:31:47.000000000Z" />
<EventRecordID>8614</EventRecordID>
<Channel>Application</Channel>
<Computer>chad-PC</Computer>
<Security />
</System>
- <EventData>
<Data>Power2Go.exe</Data>
<Data>6.2.0.4009</Data>
<Data>4bbee6ea</Data>
<Data>kernel32.dll</Data>
<Data>6.1.7601.17651</Data>
<Data>4e211318</Data>
<Data>c0000005</Data>
<Data>0001139d</Data>
<Data>cc0</Data>
<Data>01cd0e0418a8988a</Data>
<Data>D:\Program Files\Graveur LG\Power2Go\Power2Go.exe</Data>
<Data>C:\Windows\syswow64\kernel32.dll</Data>
<Data>59a8d75c-79f7-11e1-9134-0026b9a34c72</Data>
</EventData>
</Event>
bobalias2001

Newbie

Joined: 26/04/2012 20:16:13
Messages: 1
Location: b
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Has anybody from Cyberlink provided any recommendations for fixing this crashing problem? My Powe2Go and InstaBurn BOTH crash at startup!
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CyberLink-Michael

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Joined: 18/04/2007 01:05:48
Messages: 7067
Location: Europe
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Hello,
please contact the technical support team - this user-2-user forum is not monitored by our support team

br
Michael

Technical Support
[WWW]
 
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