PowerDVD Family

I downloaded PowerDirector 9 for a 30 day trial. I am unable to get PowerDirector to even load. The logo comes up with the woman holding the video camera, then I am asked if I want to Try or Buy. No mater which I select, the program "Stops Working" and shuts down. I have never seen the inside of this program.

I uninstalled and re-installed three times. I installed the latest software patch. I send t a note to Tech Support a while ago, but they never got back to me. I am at a loss. It seems like a great program and I own other Cyberlink products that work great, so I am very disapointed.

I am running Windows 7 Pro, with SP1 on a Dell machine.

Please help.

From the start menu, in the Run box type dxdiag and press enter. Select 'Save All Information' and attach it to you post.

Please follow steps outlined in this thread:
http://forum.cyberlink.com/forum/posts/list/7958.page

It is important that you include the DXdiag.txt file.

Thank you.

Attached is the dxdiag information.

I also tried using MSCONFIG to shut off all services and startup items, but even in this mode, I had the same problem with PowerDirector 9.

I truly appreciate your help.

I would suggest that you look to make sure your drivers are all up to date - particularly video drivers. The latest version for your card is 11.3 as far as I can see.

Your video card is at the low level for complex video editing and may well cause PD to struggle but should not stop it from loading.

Cheers
Adrian

This message was edited 3 times. Last update was at 03/04/2011 11:04:54

Either I missed it or it is not installed. You need to have Quick Time installed for it's codecs. When I installed the 2330 patch after the intro logo came up it would just go away and not start. Even though I already had and always had real player installed I was 2 update versions behind. I updated it and then it ran fine. PD will not run without it and I assume that Cyberlink thinks that everyone in the world naturally already has it on their computers. Like a lot of other software companies.

The trial version is a handicapped version of PD9 with a lot of things not installed. However even though you machine is relatively new wit PD9 you must make sure you have ALL the latest codecs and drivers all the time.

Should you purchase the retail version, do not do the CD box thing, do the download thing. There will be two files to download. The main file and content pak. I wold resist to jump in and go to the latest release patch at first.

And as Adrian said, you may want to reconsider your video card. Video editing and rendering is the most stressful thing you can do on a computer My old card was 500 meg and work just OK. Not great.

I meant Quick time, I was using real player when I was writing my post

I have recently installed PD9, I had PD8 before, I was having problems with it so I tried to re-install it, I got the following error "setup could not find a file on the specified path or disk", I tried it in safe mode, same problem, can anyone help?

Ray06

Please post this as a new topic. It has no bearing on the original subject.

HDedit wrote:Ray06

Please post this as a new topic. It has no bearing on the original subject.

The topic is "PowerDirector 9 will not load at all", that is my problem, why is it bothering you?

"setup could not find a file on the specified path or disk"

is a NEW item. It is not quite the same as MJBNYC's.

Yours is an upgrade. Are you having problems with PD8 or PD9 re-install ?

This message was edited 1 time. Last update was at 03/04/2011 18:27:41

Well I am sorry, I am quite new to this, the problem is with PD9, when I tried PD8 I had the same problem.

Regards

Are you able to remove and re-install PD8 successfully ?

Well after I had the problem with re-installing PD9, I tried re-installing PD8 but I got exactly the same error message, as far as I know both versions were removed although Wavepad is still there, when I tried to remove it, I got "File definition is lost".

Regards

Ray

Was PD8 running OK for you before all this?

Bubba in NV wrote:Ray

Was PD8 running OK for you before all this?

Yes it was, I installed PD9 recently, it kept crashing so I tried re-install it and that was when my problem started.

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