From the start menu, in the Run box type dxdiag and press enter. Select 'Save All Information' and attach it to you post. __________________________________
CORNBLOSSOM

Please follow steps outlined in this thread:
http://forum.cyberlink.com/forum/posts/list/7958.page

It is important that you include the DXdiag.txt file.

GregInSparta
---------------------------------
i5 6600K, 16GB RAM, 480Gb SSD, 3Tb & 4Tb HDD, Win10 Pro

Thank you.

Attached is the dxdiag information.

I also tried using MSCONFIG to shut off all services and startup items, but even in this mode, I had the same problem with PowerDirector 9.

I truly appreciate your help.

I would suggest that you look to make sure your drivers are all up to date - particularly video drivers. The latest version for your card is 11.3 as far as I can see.

Your video card is at the low level for complex video editing and may well cause PD to struggle but should not stop it from loading.

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.

Either I missed it or it is not installed. You need to have Quick Time installed for it's codecs. When I installed the 2330 patch after the intro logo came up it would just go away and not start. Even though I already had and always had real player installed I was 2 update versions behind. I updated it and then it ran fine. PD will not run without it and I assume that Cyberlink thinks that everyone in the world naturally already has it on their computers. Like a lot of other software companies.

The trial version is a handicapped version of PD9 with a lot of things not installed. However even though you machine is relatively new wit PD9 you must make sure you have ALL the latest codecs and drivers all the time.

Should you purchase the retail version, do not do the CD box thing, do the download thing. There will be two files to download. The main file and content pak. I wold resist to jump in and go to the latest release patch at first.

And as Adrian said, you may want to reconsider your video card. Video editing and rendering is the most stressful thing you can do on a computer My old card was 500 meg and work just OK. Not great.

I meant Quick time, I was using real player when I was writing my post __________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link

I have recently installed PD9, I had PD8 before, I was having problems with it so I tried to re-install it, I got the following error "setup could not find a file on the specified path or disk", I tried it in safe mode, same problem, can anyone help?

Ray06

Please post this as a new topic. It has no bearing on the original subject. Win 10, i7

Quote: Ray06

Please post this as a new topic. It has no bearing on the original subject.

The topic is "PowerDirector 9 will not load at all", that is my problem, why is it bothering you?

"setup could not find a file on the specified path or disk"

is a NEW item. It is not quite the same as MJBNYC's.

Yours is an upgrade. Are you having problems with PD8 or PD9 re-install ? Win 10, i7

Well I am sorry, I am quite new to this, the problem is with PD9, when I tried PD8 I had the same problem.

Regards

Are you able to remove and re-install PD8 successfully ? Win 10, i7

Well after I had the problem with re-installing PD9, I tried re-installing PD8 but I got exactly the same error message, as far as I know both versions were removed although Wavepad is still there, when I tried to remove it, I got "File definition is lost".

Regards

Ray

Was PD8 running OK for you before all this? __________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link

Quote: Ray

Was PD8 running OK for you before all this?

Yes it was, I installed PD9 recently, it kept crashing so I tried re-install it and that was when my problem started.

Ok. I ran into the same problem. I got around it by removing PD using the control panel , cleaning the registry, reinstalling PD8. Win 10, i7

The thing that confuses me, is why PD8 will not run again. I would assume because of PD9 remnants in the registry. I do not use the control panel version way to remove programs. I have used Revo uninstaller and CCleaner (both free) for years. I install and uninstall software on this thing every day sometimes several times a day.

You could have also restored your computer to the time before you installed PD9. But that may be too late now. I can usually go back up to 3 weeks. (have increased the size of my restore partition some, I do not recommend it has potential for disaster on some machines) And have done so many time too when I have uninstall problems with some software. __________________________________________
Windows 8 Pro 64 bit

CyberLink PowerDirector 10 Tutorials
PDtoots PowerDirector Tutorials

**NOTICE**
When you are asked to provide a DXDIAG you go the following link and do part "B". Your posted specs are NOT what we are looking for as they tell us nothing. The specs on the box of your computer mean nothing. The DXDIAG shows us how your computer is configured as it runs.

DXDIAG Link

I re-installed QuickTime as suggested, but it didn't help. I also tried to update the driver on my video card, but Windows told me I am already using the most up-to-date driver. Hard to belive as it is from 2009. Any other suggestions? I can't believe I can't even get the program to load from a fresh install.

NEVER believe windows on drivers, check with the video card manufacturer's web site. If on laptop, you might have to go to laptop's web site. Windows is usually 2-3 generations behind for ATI based cards. RTX 2060 SUPER 8GB GDDR6
(2 NVME 2TB, 1 SSD 2TB, 3SATA 18TB )
PD18 ULTIMATE 64bit
WINDOWS 10 PRO 64 BIT
GIGABYTE X570 AORUS PRO WIFI MB
RYZEN 7 3700X 8-CORE , 64 GB DDR4
ORSAIR HX1050 watts PSU

Thanks. Great advice.

I updated every driver I could (about 15) on my Dell Optiplex 960. I even updated the BIOS. A long overdue tune up. It doesn't appear though, that I can update the driver for the video card any further. I went to the AMD site and the Dell site. It appears I have the lastest.

I uninstalled PowerDirector and re-installed it. Same problem. The logo loads, then crashes. I never see the inside of the program.

I know I have a low end video card, which I plan to update, but I don't want to spend a couple of hundred bucks just to see if I can get the program to load.

Any suggestions to get this program to load are appreciated. If I can get in and play with it, it will serve as a good impetus to upgrade the card.

I'm attaching another dxdiag in case it reveals more info post the driver updates.

Truly appreciate the help. I read such good things about this program.