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PowerDirector 9 crashing while producing video for YouTube  XML
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toran0x

Newbie

Joined: 08/02/2011 10:21:39
Messages: 6
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Edit/update: The project ended up producing and uploading fine. No idea what the issue was, but I noticed my overlay audio wasn't lined up with the start of the video.. moved it a notch to the left and it produced. Extremely odd, but I hope it doesn't happen again.

==============

Hi -

Subject says it all. I had no problems the first few videos, but this one keeps crashing PowerDirector when it starts producing the video.

I just uninstalled it and re-installed - this made no difference. Same error. I tried rendering a previous project and it didn't fail in the first 15 seconds like it does for this one. So it must be related to that specific project? Screenshot of my interface attached if that helps.

Build: 2504

Dxdiag.txt attached

I have an nvidia card (GTX 470) and using the latest drivers here: http://www.nvidia.com/object/win7-winvista-64bit-266.58-whql-driver.html -- produced movies already with these drivers no problem.

Problem signature:
Problem Event Name: APPCRASH
Application Name: PDR9.exe
Application Version: 9.0.0.2504
Application Timestamp: 4d220481
Fault Module Name: CES_PlugIn.dll
Fault Module Version: 7.0.1.2424
Fault Module Timestamp: 4d1487c9
Exception Code: c0000005
Exception Offset: 000000000000a91d
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: c223
Additional Information 2: c22314e07acdad9b0d279892f0a1fd39
Additional Information 3: 82bd
Additional Information 4: 82bdd8f6cf1d98334f6238154b6f168f

Thanks.
 Filename DxDiag.txt [Disk] Download
 Description
 Filesize 45 Kbytes
 Downloaded:  93 time(s)

[Thumb - PD9_interface.png]
 Filename PD9_interface.png [Disk] Download
 Description
 Filesize 222 Kbytes
 Downloaded:  260 time(s)

This message was edited 7 times. Last update was at 01/03/2011 21:54:22

Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10288
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Thanks for the edited update.
Dafydd

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
toran0x

Newbie

Joined: 08/02/2011 10:21:39
Messages: 6
Offline

Dafydd - My larger concern is why this happened in the first place. All I had was a few audio files, title, about 6 transitions, and 3 video clips. Nothing super high end or unusual (i'm a fairly intermediate user).

Why would the program completely crash out like that?
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10288
Offline

Hi toran0x,
That sure feels like a 64bit million dollar question which is difficult to answer.

I could waffle on about corrupt video file, PD start up fault, Anti-Virus kicking in. In truth, I don't know and I would be totally guessing as to the reason. Crashes do occur when a system is stressed or a corruption takes place. Check you're uptodate with graphic and audio drivers.

In Auto Save or if you've carried out the File > Project save as and saved to numerically listed file names, you should have a fall back pds that when opened will crash when you attempt to repeat the YT upload - do you?

If you have, please check out:
http://forum.cyberlink.com/forum/posts/list/7958.page
PART S

That's the information you'll need to report the problem to Technical Support: https://membership.cyberlink.com/prog/support/cs/index.do

Thanks

Dafydd

This message was edited 1 time. Last update was at 02/03/2011 09:06:31


For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
SeptimusFry

Senior Member

Joined: 02/02/2008 09:43:14
Messages: 243
Location: Brittany, France
Offline

I am sure this is ABSOLUTELY NOTHING to do with your problem, but I noticed something odd in your uploaded screenshot ---- where times on my timeline are separated by colons, yours are separated by semi-colons !!

Odd, or what??


i7 980x; W7 Pro; 12GB; Nvidia GTX 285; 2x300G Velociraptors in Raid 0; 2x1.5TB Barracuda in Raid 1; 2TB WD Studio Ed.II (eSATA); NEC SpectraView Reference 2690 + MultiSync EA232
toran0x

Newbie

Joined: 08/02/2011 10:21:39
Messages: 6
Offline

SeptimusFry wrote:I am sure this is ABSOLUTELY NOTHING to do with your problem, but I noticed something odd in your uploaded screenshot ---- where times on my timeline are separated by colons, yours are separated by semi-colons !!

Odd, or what??



Very odd and I always thought it looked weird. Never seen semicolons used like that.
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10288
Offline

Semi or colon, the selection in preferences dictates which will be displayed. I think Jeff (JL) brought this up in beta testing.

General > Use drop frame timecode: Yes/no, select "No" for ":" and "Yes" (default) for ";" as the separators.

The preview player counter and the track time-code displays are affected.

Thanks

Dafydd

This message was edited 2 times. Last update was at 02/03/2011 10:43:50


For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
Frequent

Newbie

Joined: 28/06/2011 01:34:43
Messages: 1
Offline

Thought i was the only one with this problem. I just installed PD9, all drivers are up to date, no changes where made to my hardware after update (or anything before). I tried to produce straight to YouTube but it just crashed. I eventually tried to do it the normal way(just produce to avi,mp4 etc) and it worked. Hopefully it gets fixed soon. Doesn't really matter to me though, i love this program either way lol
Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 10288
Offline

Frequent,
Please post your issue as a new topic. There has been a patch update 2930 since this thread ended.

Guide information:
http://forum.cyberlink.com/forum/posts/list/13638.page

Patch: http://www.cyberlink.com/prog/support/cs/product-update.do



For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
Sawako

Newbie

Joined: 07/11/2009 06:19:44
Messages: 5
Offline

I have had a problem with crashing while producing video for Facebook. It worked flawlessly for over a year and then started suddenly. I finally figured out that it started crashing after I installed PowerDVD. I uninstalled the suite and then re-installed the suite except for PowerDVD. Tested Power Director and it works fine. Then installed PowerDVD and sure enough it crashes while producing the video. I repeated the process and left PowerDVD off. Was happy for more than a year until last week our PS3 died and we wanted to watch a blue ray. I forgot about the problem with powerDVD and re-installed it. Yesterday I tried to produce a video and it crashed, I uninstalled and reinstalled the suite without PowerDVD and all is good. Hope this helps someone else.
captainz

Newbie

Joined: 26/10/2011 15:11:02
Messages: 6
Offline

Hey i have the same problem when producing and editing. it crashes and lags alot.
i have a sandy bridge i7-2600k
-graphic card hd 6450
-memory 8gb

not sure why it start to lag.

before i can produce and now it doesnt produce it just stay at a certain percentage.
the time remaining keeps going up and the time elapsed keeps going up also and the time available just stays still.

not sure why it lags and hope one of you can help me thanks-

captainzentertainment@yahoo.com
 
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