[solved] POWER2GO V6 PROBLEM

lengsta01

Newbie Joined: Feb 10, 2011 08:35 Messages: 5 Offline

Solved by

Feb 10, 2011 09:14

Greetings fellow techies....
i have a problem that maybe you can offer me some advice about.

my installed prog, power2go version 6, when trying to open, now comes up with the msg.....

INITIALIZING BURNING ENGINE PLEASE WAIT

i have left it doing this for hrs, then it tells me that it has stopped working, and windows will find a solution...

i have sent this info to our mentors at cyberlink cs, 48hrs ago, still no solution, or reply....
what i would like to ask is, is there any garrantee when purchased on line, i still have my original e-mail.
and who where can i go to enquire.

thanks in advance....

This message was edited 1 time. Last update was at Feb 14. 2011 10:49

TO BE OR NOT TO BE........

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Feb 12, 2011 09:09

Hi,

please post your DXDIAG as attachement here - thanks

Michael Technical Support

Werde Facebook Fan

lengsta01

Newbie Joined: Feb 10, 2011 08:35 Messages: 5 Offline

Feb 12, 2011 10:20

hello there,
you have lost me there, what exactly is it you want me to post ???????

many thanks TO BE OR NOT TO BE........

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Feb 13, 2011 07:51

to create the DXDIAG:
Start =>
In the Search/Program field type "DXDIAG" and press the [Enter]
save to File and upload the file as attachement

thanks
Michael Technical Support

Werde Facebook Fan

lengsta01

Newbie Joined: Feb 10, 2011 08:35 Messages: 5 Offline

Feb 13, 2011 10:06

Hi Michael,

thanks for getting back to me, obviously you dont have access to the cs dept at cyberlink, i do not have the programme installed at the moment, and i do not have a backup copy, i came on the forum to see if any one else had the same problem and what they did about it.

In the mean time i had hoped that somebody from cyberlink would of got back to me to let me know what to do about getting a download of power2go v6.

All i have is my original invoice from that purchase in June 2010. TO BE OR NOT TO BE........

lengsta01

Newbie Joined: Feb 10, 2011 08:35 Messages: 5 Offline

Feb 13, 2011 12:41

HI, HOPE THIS HELPS.....

Filename	DxDiag.txt	Download
Description	DXDIAG
Filesize	47 Kbytes
Downloaded:	827 time(s)

TO BE OR NOT TO BE........

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Feb 14, 2011 05:39

Hi,
suggest to disable the Deamon Tools virtual drive

BR
Michael Technical Support

Werde Facebook Fan

lengsta01

Newbie Joined: Feb 10, 2011 08:35 Messages: 5 Offline

Feb 14, 2011 10:45

Hi there and thanks....
that has done the trick...

keep up the good work TO BE OR NOT TO BE........

MarkJohnson

Newbie Joined: Nov 25, 2008 00:01 Messages: 11 Offline

Jun 04, 2011 13:10

Quote: Hi,
suggest to disable the Deamon Tools virtual drive

BR
Michael

Thanks you as well.
-=Mark=- CyberLink Media Suite 11 Ultra - Windows 7 Home Premium

GigaByte Z97MX-Gaming 5 - E3-1265L v3 - 8GB RAM - EVGA GTX-960 4GB

jarabr

Newbie Joined: Jun 29, 2011 14:58 Messages: 2 Offline

Jun 30, 2011 01:17

Quote: Hi,
suggest to disable the Deamon Tools virtual drive

BR
Michael

Hi, thanks for this. That helped a lot. I was struggling almost a week before finding this solution.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Jul 01, 2011 06:54

Hi,

thank you for your valuable feedback!!

please help to post:
1. P2Go full Version
2. P2Go SR-Number (not CD-KEY!!) it can be found in the about box

BR
Michael Technical Support

Werde Facebook Fan

jarabr

Newbie Joined: Jun 29, 2011 14:58 Messages: 2 Offline

Jul 02, 2011 02:51

Hi, this worked fine for my:

Version: 5.6.0.4809d4
SR: P2G080605-01