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cyberlink clqtkernelclient32 has stopped working
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WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 05, 2012 06:41
Hi Dafydd

Thanks for getting back to me. Isn't that the same as removing PD11/Quicktime, deleting the left over folders then re-running the install?

I currently do the method you mention - here's the contents of the "bits" directory from the extracted RAR file:

Volume in drive D is HDD
Volume Serial Number is A051-4ABB

Directory of d:\Users\James and Julia\Desktop\PowerDirector11Ultimate_CL.2215_GM3123206_VDE121026-03

05/12/2012 11:34 <DIR> .
05/12/2012 11:34 <DIR> ..
01/11/2012 11:09 4,248 0x0404.ini
01/11/2012 11:09 7,094 0x0407.ini
01/11/2012 11:09 6,129 0x0409.ini
01/11/2012 11:09 7,022 0x040a.ini
01/11/2012 11:09 7,242 0x040c.ini
01/11/2012 11:09 6,897 0x0410.ini
01/11/2012 11:09 6,623 0x0411.ini
01/11/2012 11:09 5,724 0x0412.ini
01/11/2012 11:09 6,814 0x0413.ini
01/11/2012 11:09 6,715 0x0415.ini
01/11/2012 11:09 6,569 0x0416.ini
01/11/2012 11:09 6,512 0x0419.ini
01/11/2012 11:09 4,315 0x0804.ini
01/11/2012 11:09 6,833 0x0816.ini
01/11/2012 11:09 4,315 0x1004.ini
01/11/2012 11:09 24,576 1028.mst
01/11/2012 11:09 38,912 1031.mst
01/11/2012 11:09 3,584 1033.mst
01/11/2012 11:09 35,840 1034.mst
01/11/2012 11:09 37,376 1036.mst
01/11/2012 11:09 37,888 1040.mst
01/11/2012 11:09 36,352 1041.mst
01/11/2012 11:09 31,744 1042.mst
01/11/2012 11:09 37,376 1043.mst
01/11/2012 11:09 34,816 1045.mst
01/11/2012 11:09 34,816 1046.mst
01/11/2012 11:09 33,280 1049.mst
01/11/2012 11:09 25,088 2052.mst
01/11/2012 11:09 34,816 2070.mst
01/11/2012 11:09 24,576 4100.mst
01/11/2012 10:33 914,432 7z.dll
01/11/2012 10:33 163,840 7z.exe
01/11/2012 11:13 378 Custom.ini
01/11/2012 11:23 14,853 Cyberlink.MD5
01/11/2012 11:06 2,857,354,313 Data1.7z
01/11/2012 11:09 86,263,157 Data1.cab
01/11/2012 11:11 309 Define.ini
05/12/2012 11:34 0 dir.txt
01/11/2012 11:20 717 info.ini
01/11/2012 11:13 6,236,520 ISSetup.dll
01/11/2012 11:11 201,963 PDR.ico
01/11/2012 11:09 606,208 PowerDirector.msi
01/11/2012 11:12 499 Product.ini
01/11/2012 11:20 <DIR> Setup
01/11/2012 11:13 320,008 Setup.exe
01/11/2012 11:11 1,815 Setup.ini
01/11/2012 11:09 6,739,915 setup.isn
01/11/2012 11:13 160,264 SKUtil.dll
01/11/2012 11:13 179,720 SKUtil2008.dll
01/11/2012 11:11 805,531 SupportFiles.7z
01/11/2012 11:18 299 ureg.ini
01/11/2012 11:20 <DIR> WVEditor
01/11/2012 11:20 <DIR> x64
50 File(s) 2,960,528,833 bytes
5 Dir(s) 837,393,805,312 bytes free


So to sum it up, i've tried:

Removing PD11 and Quicktime and all PD11 extra programs it installs.
Deleted any reference to Cyberlink and Apple off my system ie
c:\Program Files\Cyberlink
c:\Program Files (x86)\Cyberlink
C:\Program Files (x86)\Common Files\Apple

Anything in AppData\Roaming too.

I then use CCleaner to remove any registry items and temp files.

Reboot.

Navigate to d:\Users\James and Julia\Desktop\PowerDirector11Ultimate_CL.2215_GM3123206_VDE121026-03\setup.exe

Install.



I've also tried downloading the trial from Cyberlinks website and that also crashes too.

This message was edited 1 time. Last update was at Dec 05. 2012 06:49

Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Dec 05, 2012 06:50
Hi James,
I don't think I explain what the WinRAR was for or the other actions.
1. Clearing the temp director - important to get rid of the previous data.
2. Using WinRar to extract the installation data and us it to install from.
3. Locating the Program File content and deleting it. Removes the clqtkernelclient32 content.
I'm presuming files have become corrupted and are not being over-written.

The CLCleaner tool just fools the registry and does not remove or deletes any of the files you're having problems with. It allows a reinstall to take place. The failure to overwrite is likely caused by an unpacking and re-use of the same content which itself may be corrupt.

I'm just trying to clear the decks and get you to have a open field to install from - removing data and creating a completely new installation route/ the new unpacked by WinRAR PDR11.

Please follow what I've written. You don't appear to have done that yet.

Dafydd
WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 05, 2012 06:51
OK - will try it now
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Dec 05, 2012 06:52
RE:
I've also tried downloading the trial from Cyberlinks website and that also crashes too.


That worries me.

I wonder if you simply have a corrupt OS installation or you have a hardware failure. You did mention the computer was only put together over the weekend.

Video Editing will show up errors in OS and hardware when the system is stressed.

Dafydd
WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 05, 2012 07:07
Hmmm

I don't think it is the OS being corrupted. I've downloaded trials of MAGIX Movie Edit Pro 2013 and Pinnacle Movie Studio 16 and both run fine.

I haven't even put the system under load yet - I get that error when the program loads up - when it is importing the sample videos.

I'm also a bit of a gamer, so got Far Cry 3 installed and Battlefield 3 - which are both very system intensive games.


Would it make any difference that when I installed Windows 7 64-bit, I used Audit Mode to change where User data and ProgramData are stored (on the HDD and not SSD)? It is the official way Microsoft recommend.

So basically C drive (SSD) contains
C:\Program Files
C:\Program Files (x86)
C:\Windows

D drive (HDD) contains
D:\ProgramData
D:\Users


Just copying the downloaded PD11 self extracting file across the network.

So far i've done:

1. I'd like you to uninstall via the Control Panel both PDR11 and QuickTime.
2. Reboot
3. Go to Program Files and located PowerDirector 11 and delete the folder.
4. Delete all contents from your Temp folder
5. Reboot.


Once the file has copied across the network, i'll extract it and continue on with your advice.
WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 05, 2012 07:34
I have now done all of this:

1. I'd like you to uninstall via the Control Panel both PDR11 and QuickTime.
2. Reboot
3. Go to Program Files and located PowerDirector 11 and delete the folder.
4. Delete all contents from your Temp folder
5. Reboot.
6. if you purchased the download version of PDR11 please carry out the following.
7. Download a 30 day program from RARLabs called WinRAR - a compression program (I use it).
8. open the compressed PDR11 download using WinRAR and place the unpacked contents to a new folder.
9. Locate the folder containg the "bits" of PDR11 and select "setup.exe"
10 You're now reinstalling PDR11 and QT.
11. Open your project etc.


I have not installed the latest patch from the members area - thought I would try it without for now.

When I click PD11, I enter in the key and it loads the interface and imports data from the samples. It is here where it is crashing.

WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 05, 2012 07:53
If it helps, here is my DxDiag info
 Filename
DxDiag.txt
[Disk]
 Description
 Filesize
29 Kbytes
 Downloaded:
873 time(s)
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Dec 05, 2012 09:00
Hi James,
Thanks for the information.
Dafydd

Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Dec 07, 2012 05:49
Hi James,
I've got something for you to try out.

RE: Ivy bridge platform.
CPU: Intel(R) Core(TM) i5-3570K CPU
with Integrated Intel HD Graphics.

Try to switch to intel graphic to run the program, not using AMD driver and see if that helps.

You should receive the same info from Online Support.

Please advise if you're able to start up PDR11 without the error message displaying. If you crash and have a report dialogue window display, please send the info to CyberLink.

Dafydd

This message was edited 1 time. Last update was at Dec 07. 2012 05:51

WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 07, 2012 05:56
Hi Dafydd,

Not sure how the Intel HD 4000 works. I have integrated gfx disabled via the motherboard. I did try it enabled and got the same crash.

However, I am not sure if it was actually using the HD 4000 or not. I only had the HDMI lead going from the Radeon HD 7850 to the monitor... so not sure if the Intel bypasses anything, or I need a DVI cable connected to the DVI socket on the motherboard (if you know what I mean).

On a different note, if I boot into Safe Mode with Networking, PD11 loads fine.
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Dec 07, 2012 06:15
Hi James,
Thanks for the update. I have passed the information on. Can you connect up your monitor to the Intel set up - if that's the way it works?
Dafydd
WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 07, 2012 06:16
i'll give it a go tonight when I get home from work and update you later on.

Once connected, i'll then disable the Radeon in Device Manager so it will just use the Intel HD 4000.

James
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Dec 07, 2012 06:19
Great, thanks James.
Dafydd
WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 07, 2012 07:09
Quote: Hi James,
I've got something for you to try out.

RE: Ivy bridge platform.
CPU: Intel(R) Core(TM) i5-3570K CPU
with Integrated Intel HD Graphics.

Try to switch to intel graphic to run the program, not using AMD driver and see if that helps.

You should receive the same info from Online Support.

Please advise if you're able to start up PDR11 without the error message displaying. If you crash and have a report dialogue window display, please send the info to CyberLink.

Dafydd



PS - Cyberlink haven't contacted me since yesterday morning. I replied, but cannot update the ticket until they reply back.

James
WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 07, 2012 15:12
Hi,

I am using Windows 7 64-Bit.
Here is a video showing you the problem:

http://youtu.be/yClgzSOu4Fk

I recorded that with the Intel HD4000 in use, the Radeon 7850 was disabled in the Device Manager.

All using the latest drivers.

James

This message was edited 2 times. Last update was at Dec 07. 2012 15:13

WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 10, 2012 11:11
Not heard anything back from support since Friday.

I've gone into msconfig and enabled "Diagnostic Startup" to load basic drivers - same issue.

Only way it doesn't crash, is in Safe Mode.

I really need some movement on this as the company I bought it from won't refund me UNLESS Cyberlink say they cannot fix it.

James
jerrys
Senior Contributor Location: New Britain, CT, USA (between New York and Boston) Joined: Feb 10, 2010 21:36 Messages: 1038 Offline
[Post New] Dec 10, 2012 20:10
Quote: Not heard anything back from support since Friday.

I've gone into msconfig and enabled "Diagnostic Startup" to load basic drivers - same issue.

Only way it doesn't crash, is in Safe Mode.

I really need some movement on this as the company I bought it from won't refund me UNLESS Cyberlink say they cannot fix it.

James

Sorry that my memory is like Swiss cheese tonight, but isn't one big difference between safe mode and diagnostic startup that the screen resolution is different?

You might try changing the screen resolution and then see if PD fires up. Jerry Schwartz
WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 11, 2012 02:47
Nope - 1366x768 = same error.

I think Diagnostics mode and Safe Mode are similar, but some slight differences... which I am not too sure on
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Dec 11, 2012 05:55
Hi James,
I have reported your feedback to CyberLink.

In the past when the error message you've reported is posted here the solution has been to uninstall via the control panel:
QuickTime
PowerDirector
and the end game is, everything works. The issue you have is identical to all the other error reports but the solution offered hasn't fixed the problem.

We may have to look at the install shield entries (identifying them can be awkward) and the Registry to clear out both PDR11 and perhaps QT (I'm reluctant to attempt to manipulate QT beyond uninstall).

I'll see what CyberLink suggest.

Dafydd
WildWayz [Avatar]
Newbie Location: UK Joined: Dec 03, 2012 17:11 Messages: 27 Offline
[Post New] Dec 11, 2012 06:03
Thanks Dafydd

I was going to upgrade to Windows 8 this morning, but unfortunately for some reason going from Windows 7 Ultimate 64Bit to Windows 8 Pro 64-Bit won't retain any files - it carries out a fresh install instead... which I don't want to do

James
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Dec 11, 2012 06:11
Hi James,
I've w8 to install as well, it's been sitting on my desk for a while. I would think a clean install for you, might be a good "workaround" to the QT error

Dafydd

This message was edited 1 time. Last update was at Dec 11. 2012 06:11

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