full retail version
PowerDVD 10 Ultra Mark II
PowerDVD 10 Ultra 3D update build 2916 2011-05-23
PowerDVD 10 Mark II Version 10.0.2916.51
SR number= DVD110429-07
TR number= TR110602-024
Operating System= Windows 7 64bit
Video Card= Nvidia Geforce GTX 470
Video Card Driver Version= 280.26
Audio Card= AuzenTech X-Fi HomeTheater HD
AudioCard Driver Version= AZT_HTHD_V1-12_SWPACK_15JUL10
Amplifier= Pioneer Multi-Channel Receiver VSX-1018AH
Connection= HDMI through the AuzenTech X-Fi HomeTheater HD
Display= ViewSonic UltraBrite A71f+
Connection= VGA
Display Resolution= 1280x960
Display Refresh= 75Hz
Dual Monitor Environment= ViewSonic UltraBrite A71f+ is the used Monitor, while the Pioneer Multi-Channel Receiver VSX-1018AH is a fake Monitor do to the HDMI connection
Clone or Extended mode= Windows sets it up as Extended since the Pioneer Multi-Channel Receiver VSX-1018AH is seen as a Monitor do to the HDMI connection
No 3D
No Antivirus SW
Default Internet Browser= Mozilla Fire Fox

The detailed issue description=

Warning
Your Blu-Ray player requires an update in order to play this disc

The Manufacturer of your Blu-Ray player recommends that you
go the website below to obtain the latest update available.
Please go to this website and follow the Manufacturer's
instructions to update your Blu-Ray Player.

http://www.cyberlink.com/BDupdate
for additional information on Blu-Ray Player updates please visit the Blu-Ray update website at
http://blu-raydisc.com/ForBestResults

Twentieth Century Fox is not responsible for the content or practices of manufacturer's websites.
Each manufacturer controls and is responsible for its on website

don't know what more to give you.
every blu-ray i have playes fine except the Rio movie,
all the blu-ray movies i rent from blockbuster play just fine unless they are badly scratched.

the movie Rio is the only blu-ray that is asking for an update to powerdvd 10.

Hi,

First of all - thanks for the info!

Can you please try to playback the BD with Monitor (only one) directly connected to the PC? It is to cross check.

I have updated our internal system with your info and wait the team to update the test result

BR
Michael Technical Support

Werde Facebook Fan

not sure what you mean?

Pioneer Multi-Channel Receiver is a fake monitor it does not exist, it is for audio only. i only have one monitor and its a CRT monitor connected directly to the PC.

and that's not the problem since every blu-ray i have or ever played on my pc play with out a problem except the movie Rio
witch powerdvd is acking for an update.

just as a test downloaded WinDVD PRO 2010 and the movie Rio plays just fine WinDVD PRO 2010.
soon as i played the blu-ray disc in WinDVD PRO 2010 for the first time it asked for an update witch
it did a quick update and started to play.

but powerdvd 10 ultra is asking for an update to play the movie.

it must be some sort of encryption update it needs to play.

Just curious if this problem was ever resolved. I'm facing the same issue and kids are waiting patiently while hurricane Irene rolls through? Thx

i don't think they will fix the problem since they can not reprodcue the issue.

Quote: Hi,

we can not reprodcue the issue you reported the title can playback normally on PowerDVD 10 Retail & iSales.

can you please provide more information, especialy we need to know your update history (is your base version OEM or full retail build)?

BR
Michael

I have the same issue. Can't play 'Rio' blu-ray disc, bought in Belgium. Regions: A/B
PowerDVD Version 7.3, Windows 7 64bit. Same red screen with 'your player requires an update'.

I have no problems with other discs, except for the Avatar, by the way. To play avatar i need to disconnect from internet. If i am connected to internet - all i see is black screen, it won't play (hope this helps). Also "20th century fox" disc, btw...

Hi there

Are you all using NVIDIA cards? We are still trying to get the issue fixed, so please try to provide as more info as you can to help us reproduce this. Thanks.

Please provide the below info:
http://forum.cyberlink.com/forum/posts/list/8449.page

I submitted my issue with all the information (Question ID = CS001052602). I have issues with PowerDVD 7.3, not 10 (this is how thread is called).

Same thing for PDVD 9.0.4105.51

SR # DVD110429-03

ASUS EAH4650/DI/1G(LP) Video Card
Win 7 64-bit Home Premium
Drive LITE-ON Black 4X Blu-ray Reader SATA Model iHOS104-06

Movie rented from Netflix

I have the same issue, same SR as others mentioned (5/27 update to PowerDVD 10), AMD Radeon HD 6850.

Hi, can you please all provide more inforamtion as asked by Jospeh?

http://forum.cyberlink.com/forum/posts/list/8449.page

thanks and br
Michael Technical Support

Werde Facebook Fan

PowerDVD Version 7.3
SR Number: DVD090821-08
Windows 7 Home Premium 64-bit
Both administrator and restricted user account
PowerDVD bundled with LG BE06LU10 (firmware YE05, program version : 9.01.1124.01)
NVidia GeForce GT420 4Gb Video BIOS version: 70.08.1F.00.0D Bus : PCI Express x16
Video Driver version: 280.26
Realtek HD Audio (on motherboard)
Audio Driver version: 6.0.1.6215
Monitor HP x23LED connected via DVI ( driver reports HDCP status: your system is HDCP-capable) 1920x1080 60Hz (some report 59Hz)
Single monitor (second is connected via VGA but not used, in Windows - single monitor)
Microsoft Security Essentials
Internet Explorer 9.0.8112.16421 Update version: 9.0.2

Disk 'Rio' bought and used in Belgium (Bar code: 8712626065043). Regions: A/B. Player region setting: B. LG drive also bought in Belgium.
Information shows durring that message: Time:00:00:00 / 00:00:00 Title:0/91 Chapter:0/0 Video:MPEG-2
It is first-hand disk, drive and computer. Bought in a big retailer shop.

same issue here but with PDVD 9 Ultra with latest patch.
Win7 64 ultimate
870 core i7
8 gig ram
LG GGC-H20L latest firmware
GTX470

in the past when i have had the "please update" i clicked a link it updated and it worked
nothing i do gets it working.. had to take the movie back and get a DVD version.

Scott

Quote: same issue here but with PDVD 9 Ultra with latest patch.
Win7 64 ultimate
870 core i7
8 gig ram
LG GGC-H20L latest firmware
GTX470

in the past when i have had the "please update" i clicked a link it updated and it worked
nothing i do gets it working.. had to take the movie back and get a DVD version.

Scott

Hi,
please let me know if you use OEM or full retil version or PowerDVD 9.
Please also provide the info about the currently installed version and SR-Number (SR is not the CD-key!!)

Br
Michael Technical Support

Werde Facebook Fan

Same issue for me. I rented Rio Blu-ray from redbox this evening. Have rented various other new release blu-rays in the past 3 weeks and none have any issue. Rio tells me I need an update, but Cyberlink's site says i'm up to date. Please fix. Also, please send me $1.50 for the wasted redbox rental...

are we going to get an update to powerdvd 10 any time soon?

Hello,

yes we are working on a patch for PDVD 10 and this issue is also addressed to the disc maker

Br
Michael Technical Support

Werde Facebook Fan

Will patch be relased for PowerDVD 7.3 as well?