Power DVD Ultra No Longer playing HD-DVD

I believe Cyberlinks latest patch is causing this. HD DVD was working fine earlier this year but I hadn't tried to watch a movie in that format for several months, then I just a computer problem and had to pull an image from last November. I didn't process any of the other updates and went right to Power DVD with HD DVD movie. It wouldn't play until I installed the new patch. After that HD DVD movies crashed Power DVD, but BR and DVD remained fine. More people will have to confirm the same thing to make sure the problem is solely Cyberlink, as opposed to an ATI video driver in combination with Cyberlink. Since HD DVD is no longer supported I doubt Cyberlink's developers are testing against it, but they should be.....

I hope Cyberlink addresses this or they can replace my HD DVD collection with new Blue Rays. I'm not going to allow Cyberlink to break a working system - since Blue Ray requires these updates it seems Cyberlink is giving us a choice with their latest patch, break your Blue Ray player or break your HD DVD player. Although we paid for both we aren't getting both.

I copied this from the Frequently Asked Questions in the Customer Support Area. I don't use Hd DVD so I can't add any useful help.

Does PowerDVD 8 support HD DVD playback?
After Toshiba made their announcement that it will no longer develop, manufacture and market HD DVD format discs and the fact that there will be limited new title releases in HD DVD format, CyberLink has decided to remove HD DVD support from PowerDVD 8. However, CyberLink will continue to support and maintain HD DVD movie playback in PowerDVD Ultra (version 7.3).

For the PowerDVD Ultra users who wish to keep HD DVD capabilities, we highly suggest them to purchase a full version of PowerDVD 8. The full version of PowerDVD 8 does not uninstall the previous version and will allow users to have both Blu-ray and HD DVD players. Users can use PowerDVD 8 to playback BD and DVD titles, and use PowerDVD Ultra to playback HD DVD movies.

For the PowerDVD Ultra users who want Blu-ray capabilities only, they can purchase the upgrade version. The upgrade version replaces PowerDVD Ultra with version 8. Hence, they will no longer be able to have HD DVD movie playback. Since this is an upgrade version, the price is relatively lower.

I just installed the latest patch on 10/28 per cyberlink instructions to build 2113 for ultra mk 2 10 and now the thing wont play more than one disc without needing a re boot of the program. I have 3 built in drives, one bd and have used them loaded up each with a movie and have done this set up since way back in power 9 , no issue. now, after the update from a september release i think, for the hd issue, now i cant play back to back movies without the app needing a re boot. none of the discs ever had any issues before but i get a message that the format is not recognized (anymore because last week it played just fine) i got a new message from tech support to download the cl cleaner and do another full , complete install after i do the cleaner then do the whole thing. i just did it in late sept, must have been just before the new build was released because no one told me about it when i had to deal with them at that point in sept .it had to be with in a few days of the release and i only found about it 2days ago , even though i had just been dealing with the tickets. I am not sure it will all work or for how long. I do not see any other people with similar issues at this forum just now, but will try to get back with success or failure reports

I don't think cleaning the windows registry is the solution. I have the EXACT same situation as Gregory, probably the same LG DVD-ROM drive also. I reinstalled Windows Vista and Windows 7 on a new hard drive and experienced the same results with PowerDVD Ultra 7.3(this is the "VISTA READY" version cyberlink had me download). I am really starting to believe that the problem is Not with PowerDVD, but with recent WINDOWS UPDATES !! Because a clean installation of PowerDVD would work just fine earlier this year.

Unfortunately, the tech response from cyberlink is just about always predictable for all issues. htey escalate it and then tell you to remove the current program, i am on powerdvd 10ultra mk II 3D . first thing they must do is shorten the names. i have now taken my power dvd10 out 3 time and i get sent to their ftp or web site to download a brand new version of the same thing i bought and have on disc and have 4 other copies i burned to back up cd. the site only accepts IE but no one told me so i tried for days using firefox, chrome, etc. i have to uninstall the previously brand new install as well and re ad my key. but i also have to use a time limited password and user name to access the we site and the password needs to be entered 2 times for any other download manager, they dont tell you that either. i have sent dxdiag, belarc advisor lists of my whole system any number of times , at least 3 for this malady. i have gotten to the bottom of my problem on my own and it is that the copy of ultra 10 i have gets corrupted folders in the fancy view and thumbnails it keeps stored. they never told me that. it took me eliminating many of them to come to that conclusion. and now i can go back to just watching movies on the thing instead of constantly re installing it and using my LG BD570 to play everything instead of the LG 208 i have built in for bd rom and super multi drive use

Misc wrote:I believe Cyberlinks latest patch is causing this. HD DVD was working fine earlier this year but I hadn't tried to watch a movie in that format for several months, then I just a computer problem and had to pull an image from last November. I didn't process any of the other updates and went right to Power DVD with HD DVD movie. It wouldn't play until I installed the new patch. After that HD DVD movies crashed Power DVD, but BR and DVD remained fine. More people will have to confirm the same thing to make sure the problem is solely Cyberlink, as opposed to an ATI video driver in combination with Cyberlink. Since HD DVD is no longer supported I doubt Cyberlink's developers are testing against it, but they should be.....

I hope Cyberlink addresses this or they can replace my HD DVD collection with new Blue Rays. I'm not going to allow Cyberlink to break a working system - since Blue Ray requires these updates it seems Cyberlink is giving us a choice with their latest patch, break your Blue Ray player or break your HD DVD player. Although we paid for both we aren't getting both.

Has anyone found a solution to this problem. I tried reinstalling PowerDVD Ultra 7 and updating with patches for the program and the drive but no success. Very frustrating. Part of the reason I bought this drive was for its HD-DVD capability. If that is lost, it might as well just be a DVD-ROM.

I had been communicating with cyberlink tech and also on the forum but they both just stopped getting back to me. I went from 7 to PowerDVD9 and now i have PowerDVD10 Ultra Mk 2, i also have Power director, producer, power 2go,lable and others from the cyberlink blue ray suite. i have updated that, I am a 'Gold" vip member. I do not know what that means because i still do not get much accomplished viz a viz your HD issue and some anomalies with power dvd turning off Aero back to basic in win7 prof. that has never been fixed though i have the resources to be able to manage that and it had messed up causing a need to re boot after watching BD movies. i have sent them more of my computer info than i was really comfortable doing with the belarc and dxdiag. i had all my network or licenses sent to somewhere in the outsource world and then they just quit getting back and i still have a 100buck movie software program that will not play 2 in a row with out the do not support that format error. and as soon as a reboot, it supports it. i do not now why this happened right after the 'patch' update they suggested for my version, which is probably diffferent from the one you use in ultra 7 or 8. , dont know. I only get an escalated? offer to take it all out and they a new copy of exactly what i have already and then spend another hour or 4 , depending on getting back to the update level i paid for. drives me nuts.
i used power dvd from 5 and then to 6 or 7 ultra over the past 5 or more years . i had better luck with the earlier versions. the blu rays/hd dvd has got them mking a lower quality product. there are now a number of competitive commercial programs and use VLC for free. it is not as polished but with the added codec packages, i can actually play nearly as much, and nero or the other ones i got with all the bd players i have now but for different builds , power dvd and cyberlink is not the only best choice, to me, or in my opinion. i got tired of paying big money for support as much as interface and though i do get or did get responses, they turned out to be unable to deal with my problem,which seems simple. i got an angry ir seemingly angry response from a forum moderator or quasi moderrator who proffered help and assistance as if he were in some position of knowledge or prestige, his last statement via email post was not to call my problem a bug, then he never got back again. for all i know he was self appointed guru or wanted access to my data. i have to echo your sentiments of frustration in many more words. hope you get some help/resolution. my issues were not with hd dvd alone. i got another third party program i had to buy but i do not have specifically hd dvd issues. i may have a problem with one in power dvd 10 ultra mk II, but it isnt because it is hd dvd- it happened to a non hd dvd non bd as well. i thank the slysoft company ltd for their help in this regard.

I am having problems with my PowerDVD Ultra 10 MarkII 3D as well, it will not play many of my dvd movies either along with BD's and regular dvds and this is also after the install of the patch.What I can't play on Mark II 3D I play on my BD Solutions player and even that from time to time has problems now. I have tried the Arcsoft Total Media Theater 3 trial version player and it plays just as good if not better than Mark II 3D,I've been a cyberlink customer for a very long time but it seems that maybe it's time for a change in software,unless cyberlink comes up with a solution fast they are going to lose a lot of customers.I've installed re-installed and I'm getting frustrated with no solution for the problems.Arcsoft now has Total Media Theater 5 and I'm thinking of making the switch soon but I'm trying to give Cyberlink a chance to redeem themselfs.

cyberlink stinks, just got 3d mark ii upgrade and it did nothing. not recommended at all. what a waste.

Finally, my very expensive PowerDVD10 Ultra Mk2 3D, is working well. Has for the last 4 or 5 movies, 2 Blu Rays as well. I dont know how it works with my asus 5870 v2 and OCd 1090T BE at 3.9Ghz. i have monitors going on the 2nd screen as i use the cyerlink on my 42" LG tv. I have the cyberlink true theater sometimes and the tru motion of the tv computer's software , i have hardware accelerator enabled or disabled depending on which i choose and i have tried to use the 24fsp for BD playback to see how much difference it can make, if any. so far the PowerrDVD has been operating perfectly in each case. i just cant figure out how it manages the cpu/gpu use in conjunction with the controllers in the Thuban x6 processor and AMD 5870 which i do not bother to OC for the very small amount of speed increase. i wouldnt notice any oc benefit, if any, for my usage anyway.
I have complained about all the problems i have encountered since the upgrades in Power 10, it is only proper to share the stretch of stability and good old excellent performance I had been used to with PDVD versions of old.
Since the latest patch, I have been able to use it with all 3 of my cd/dvd built in drives one being the bd rom player from LG and upload my movies to moovielive without the past hangs and freezing issues. No black screen either and even the 3D part seems to work.

So what was it that got your MarkII 3D working so well, a lot of us here are still having problems with it after the new link to download Ultra 9 and then Power 10 and then the update and it still isn't working right, it still freezes and won't play some of the DVD and Bluray movies that I use to play on it at first before the new update,now it's just not responding properly!!!

Just an idea. I know that the folks still having a problem on this topic have provided some information, but probably not all. In order for someone to offer you a relevant solution it is very helpful to answer the following questions from this link:

http://forum.cyberlink.com/forum/posts/list/8449.page

No guarantees that a solution can be found using this forum, as it is not technical support and is a forum for users of the software. It is not monitored by technical support. But if you decide to use thie route for a solution it really helps to have all the information in advance so the questions so don't have to be asked for each bit of information.

Good Luck!

Kevin

I have shared pretty much just what i did or what i didnt do over a few dozen posts on this and other related PowerDVD10 problem threads. However, what i did and worked for me may not be even close to what may be an issue/resolution for the next person. I am sure some of my problems are related to conflicts in software/drivers that are or may be unique to my set up. just the addition or removal of one driver can be the difference between the thing operating or not.
i have pages and pages of successful and lots of useless communications with cyberlink support. i have sent them specific dxdiag and belarc copies of my set up and they try to duplicate issues and render help.
for this latest period of trouble free operation, all i did was use the patch. i am always taking out programs i dont use, and i use CCleaner and Advances System cleaner pro daily to keep all the debris the computer generates in some check. that is what i did that i can relate. hope it is helpful. I have over a half dozen cyberlink products i paid for so i do like to keep them operational.

I emailed Cyberlink about this issue and received the following reply:

Dear David,

Thank you for contacting CyberLink Technical Support.

I understand your concern related with HD-DVD playback in PowerDVD software.

In response to your issue please note that HD-DVD playback was supported in PowerDVD 7 which is no longer available for sale.

If you were using any OEM version before for playing the same then I suggest you to contact the OEM vendor to obtain another copy of the software.

I can very well understand your concern and the implication of this situation as a user and apologize for any inconvenience faced by you.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/prog/support/cs/support-login.jsp

Thanks and Regards,

Piyush
CyberLink Technical Support

In other words - To bad, so sad, we have your money, hit the road Jack. They have no intention of providing what we had in the past. We upgrade, they dump us.

I encountered all kinds of problems when i was instructed to update the powerdvd 10ultra mk 2 to the newest update level...2701? i am quite sure. the full screen grew a new tab for pictures but i was no longer to play iso bd titles i had backed up from my own personal purchased collections.
i had been getting all kinds of quits and failures to open, no error messages just quits. in my contacts with cyberlink they told me i was not able to get bd iso to play in pdvd10ultra mk2. even after i told them i could. they just stopped answering me.
i stopped using moovielive totally and rolled back to the 24xx update version.
i am now using the app with no trouble, i can open and play bd iso of all kinds no problem and since i no longer use moovielive, i have no more spontaneous quits.
i have moved my app around to another computer and have the same good usage there too, so in is not an anomaly.
i only watch movies on one computer so only have the pdvd in one computer but had to try it in my other build which is more than powerful enough to handle it and bd. i built them both with in the last year or so.
i am dissapointed in the way i got blown off by support
i have loved all cyberlink pdvd apps since the 5/6 time and have upgraded only for the bd and the hd dvd as they came out. i have 2 oem copies of the pdvd 8 bd suites with all sorts of other oem versions of director, producer , burn 2 and other things i use and like.
i have been able to do iso bd in pdvd 8ultra oem for a while only its audio capacity is throttled back or harnessed in some ways so i would buy the retail version maybe. no need i got the 9 and then 10 instead. each internal bd player i put in the builds gave me a slightly different pdvd bd suite. so i have a collection of apps i never use but i tried them all and they are real nice, if only i had a cam corder, web cam or other devices to play with home videos. i only back up what i but and watch them. no more producing or directing my own, nor remixing tv shows.

davidpmays52 wrote:I emailed Cyberlink about this issue and received the following reply:

<their reply snipped>

In other words - To bad, so sad, we have your money, hit the road Jack. They have no intention of providing what we had in the past. We upgrade, they dump us.

I have an LG GGC-H20L Combi Blu-ray, HD-DVD and DVD Player with Lightscribe Support. It came with the LG Provided Cyberlink package and I bought it around the time Win 7 was released. Despite much back and forth emails, trying out of updated versions and retail versions of PowerDVD 7.3 Ultra, we never were able to get HD-DVD movies to playback and both I and the Tech Support chap spent alot of time and effort trying - believe me! In the end I formed the impression Cyberlink must have been getting to much benifit from those interested in furthering the Blu-ray format, to bother fixing issues with HD-DVD playback and their response to you does tend to confirm those thoughts for me.

What I did was to keep all the Burning and Lightscribe related software that came with the drive (which had all been updated by Cyberlink to the latest Win 7 compatible versions while we were trying to get HD-DVD playback working) and I purchased a competitors product which does playback HD-DVDs - this was over 1 year ago. Since then I've upgraded to a newly released version of that product and it still plays HD-DVDs (although some of the newer features with this new release are broken with HD-DVDs even though they work with Blu-Rays but basic playback is still there. Yes it meant I had to spend some money to buy the competitors product (which is on sale over xmas btw) but at least it means I can now use all the functions the drive was designed to perform. I suspect any effort to get a working Win 7 compatible HD-DVD playback solution out of Cyberlink will not be sucessfull. Their tech support people aren't responsible for the programming/software devlopment so it's not their fault - you don't get to talk with the people who are responsible.

As your reply suggested, you are on your own. Although part of me really didn't like spending money to fix something I believed should have been provided for free all along, another part of me relised that was going to a competitor and that made it feel a bit better! The same with the further update I bought from them - thats 2 lots of money Cyberlink could have had if only they hadn't decided to treat HD-DVD playback the way they have done.