PowerDVD10 Ultra Mark II error code 0024

uart

Newbie Joined: Dec 03, 2010 14:48 Messages: 4 Offline

Solved by

Dec 03, 2010 16:05

I have purchased version 10 of PowerDVD ULtra 3d Mark II but until now i never managed to make it work .
As soon as i try to play a Blu Ray it will show the update warning message and no matter how mnay times i click yes ,it will loop this message and never play the disc.
I managed to play the blu-ray with powerdvd 9 Ultra so it is not an hardware problem.Opening Power CInema it shows the errpr cpde 0024 which showed me that it is a problem related to the downloading of aacs keys on the system. One strange thing is that even if the system says that the update was applied no keys is ever downloaded in the users\%username/appdata/roaming/cyberlink\powerdvd10\localstorage so it seems a bug of powerdvd which thinks he uploaded the key but never do.I have seen other posts about this problem and in one case the firmware of the odd drive was to blame but in my case the blu ray plays just fine with powerdvd9 so...
I have tried so far with various versions of the trial and retail version of powerdvd10 ultra but the result is always the same...

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Dec 04, 2010 06:10

Hello,

please contact CS department about your issue or post more info:

http://forum.cyberlink.com/forum/posts/list/8449.page

please make alsi sure that your AV solution is up to date!

Br
Michael Technical Support

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uart

Newbie Joined: Dec 03, 2010 14:48 Messages: 4 Offline

Dec 05, 2010 09:54

PowerDVD 10 Mark II Version 10.0.1830.51 Ultra Version (tried also with 2325 patch always the same)
SR number : DVD100531-02
OS: WIndows 7 Professional 64 bit
I use an account with admin rights (the one created during install) anyway i have also tried to launch program as admin
The PowerDVD executable is one that i have downloaded from your site when i opened a previous ticket for problems with my key.
VGA : Nvidia GTX 480 driver version : 260.99
Motherboard and audio: EVGA Classified SR-2 with integrated audio Realtek Chipset ALC889
Audio drivers: WIndows 7 drivers 6.17600.16385
ODD Drive : this is a slot-in drive i purchased from overclockers.co.uk
the bios says its name is BDROM-410 On the cover of it there is written BHLR001A0 . I have searched for infos on the web and i found for sale a sony drive Sony BHLR001A but on the sony site i found no info.
Firmware version is IT7K. I haven't found firmware updates for this drive.

Monitor 19" 1280*1024 LG L1970HR (VGA connection) . Tried also to connect to my HDTV Philips PFL7962D 42" HDCP Capable via HDMI but same results.

PLEASE REMEMEBR THAT I INSTALLED TRIAL VERSION OF POWERDVD 9 AND IT READS ANY BLU-RAY perfect audio and video!
As i told i noticed that even if it says that the update process has been completed the folder appdata\roaming\cyberlink\powerdvd10\localstorage remains empty so it doesn't download aacs keys,as opposed to powerdvd 9 which loads these ones. All latest windows patches are applied

Filename	DxDiag.txt	Download
Description
Filesize	38 Kbytes
Downloaded:	327 time(s)

This message was edited 2 times. Last update was at Dec 05. 2010 09:56

uart

Newbie Joined: Dec 03, 2010 14:48 Messages: 4 Offline

Dec 09, 2010 13:59

the drive is from forworld/pony...still no reply though.I also opened a ticket with cyberlink support several days ago and no reply.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Dec 10, 2010 06:21

Hi,
can you please also post the BD-3D advisor log file here?

http://forum.cyberlink.com/forum/posts/list/9795.page

thanks and Br
Michael Technical Support

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uart

Newbie Joined: Dec 03, 2010 14:48 Messages: 4 Offline

Dec 10, 2010 06:33

I installed latest version of BD advisor after downloading from Cyberlink site, i ran it and....it crashes as it arrives at 80%.Tried also on another installation of WIndows 7 on the same computer and same result.ANyway Blu-ray work on the trial version of PowerDVD 9 IF i enable at most 8 cores and with 2528 patch it works with up to 12 cores(logical or physical).My system has two Xeon X5650 each one with 6 physical cores and 12 logical cores, for a total of 12 physical cores and 24 logical cores.So i really dont understand why with the Powerdvd 10 ultra it doesn't work at least in the same conditions in which the 9 works...anyway a big down for Cyberlink and its ability to write code in perspective of future systems...When i bought powerdvd 9 it was written for systems up to 8 logical/physical cores so it ran fine on a quad core i7.Moving to a six core(12 logical cores) i7 it had problems and needed a patch to work without disabling cores in the bios.And it still refuses to work with more than 12 cores...Really a wonderful example of programming engineering...
Thanks for your attention,hope that you will be able to answer me more quickly though,i would like to be able to watch a blu-ray this christhmas after having bought both Powerdvd 9 and powerdvd 10 ultra

This message was edited 2 times. Last update was at Dec 10. 2010 06:41

Slawo

Newbie Joined: Dec 21, 2009 09:20 Messages: 3 Offline

Feb 01, 2011 11:27

I have the same problem. Power DVD 9 BD version. Was working fine until suddenly stopped and now it is looping error 0024. Had the same problem before in July 2010 and was fixed through the technical support and download of patch. This lasted only for 6 month and there it is again. THIS IS CYBERLINK ISSUE. NEED SOLUTION. Tried to solve it from thre
http://forum.cyberlink.com/forum/posts/list/8449.page
But does not work.
Left a ticket number and after 3 days still no response from technical support

This message was edited 1 time. Last update was at Feb 01. 2011 11:30

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Feb 01, 2011 11:32

@Slawo,

to follow up I need:
- DXDIAG as attachement
- PowerDVD Version number
- PowerDVD SR-Number (not the CD-KEy! bot can be found in the about box)

BR
Michael Technical Support

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Slawo

Newbie Joined: Dec 21, 2009 09:20 Messages: 3 Offline

Feb 01, 2011 11:36

I do not have serial number. The version I have was provided to me by tech support (PDVD9/OEM/1719/PDVD9_BD2CH_OEM_DVD090622-02) - see ticket number CS000879509
I cannot post right now DXDIAG , I can do it later, but I have updated everything possible.
My current ticket is CS000974321

This message was edited 2 times. Last update was at Feb 01. 2011 11:48

Angry_Angry_Angry

Newbie Joined: Jan 18, 2011 13:22 Messages: 14 Offline

Feb 01, 2011 17:22

I would seriously suggest trying to get your money back.

Slawo

Newbie Joined: Dec 21, 2009 09:20 Messages: 3 Offline

Feb 01, 2011 19:06

OK. Attached is my DXDIAG. Serial number is DVD090622-02version number is DVD9_BD2CH_OEM

Filename	DxDiag.txt	Download
Description
Filesize	34 Kbytes
Downloaded:	275 time(s)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Feb 02, 2011 04:23

Hi,
thanks for the information - I will escalate your issue - but please have some patience it may take some time.

Br
Michael Technical Support

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