Secondly im sure this is the wrong place to post a 'desperate tech support plea' but i found myself getting exceedingly fustrated with cyberlink's tech support who seem to have three sentences programmed into them and very little technical knowledge (or grasp of English grammar) and i was hoping to find the real tech wizards lurking here, in the forums.
The computer specs:
Windows 7 64-bit
AMD Phenom II x6 1090T Processor 3.20Ghz
8Gbs RAM
1Gb ATI Radeon HD 5800 series
4.03Tb Hard disk space
USB 3.0
(Yes my drivers are up to date!)
The problem:
After installing PD8 it worked fine for a while, seemingly untill i installed "Microsoft Fix it 50470" to fix a CRITICAL rebooting problem, it was around this time that PD8 stopped working (and MSN) both programs refused to start citing a common.dll error or such, so after much unistalling/reinstalling/cursing/reuninstalling/cursing/installing etc i gave up on PD8 and hoped that PD9 would fix the issue.
It doesnt.
Now the crash at startup seems to be due to "kernalbase.dll"
I have tried as an admin but no luck and tried PD8 in various compatibility modes but made no difference.
Will upload crash logs.
Pleaaaaase help me this is driving me spare!!
Thanks in advance!!
(Thought i should also add Cyberlink WaveEditor ((from PD9 download)) opens absolutely fine)
Filename | SP32-20101126-011446.jpg |
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Description | PD9 Error log |
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Filesize |
47 Kbytes
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Downloaded: | 206 time(s) |
Filename | SP32-20101126-012547.jpg |
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Description | Crash screen |
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Filesize |
44 Kbytes
|
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Downloaded: | 203 time(s) |
Filename | SP32-20101106-035957.jpg |
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Description | PD8 error log |
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Filesize |
82 Kbytes
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Downloaded: | 206 time(s) |
This message was edited 4 times. Last update was at Nov 30. 2010 16:46