Yes I did. I entered a support ticket three days ago, and in addition, I posted here to this forum for help. Problem is, my account has been debited now for three days (pretty good proof, as CyberLink has my money) and I do not have a working installation to install from.
I don't know where you downloaded your version from, but the link I was supplied with after the purchase, is definately missing the file in the data1.cab that I listed in my post. The installation says it's missing, and if you extract the files and look in the data1.cab file, that file is most definately not in there. Makes perfect sense to me with that error message and the fact that this file is missing from the data1.cab file, that the installation would most certainly fail.
My question is why on earth should a customer be expected to fork over their hard earned cash, only to get a link to a bad installation file that is obviously missing at least one or more files, and then have no way to get in touch with anyone to be able to actually get what you paid for without having to wait for three or more days. Even then, you can't call anyone about it unless you're willing to fork over more money for paid only phone support.
I have the link to the download that I was given at digital river, if you'd care to check it out for yourself. It will fail without a doubt, because it's simply missing from the installer download, period.
Now, if you can direct me to the file you downloaded, that you say is good, that would be great. At least I might be able to install it and see how things work. Although, it's a little late now that my grandkids are thoroughly upset with me after I promised them a great weekend watching new 3D Blu-Ray releases. Not sure when they'll be able to get back down to visit again either. Breaks my heart, but I clearly had no way to get in touch with anyone about this in time.
Don't take this rant as being directed at you, as I very much appreciate your response. However, at this point, I am so frustrated at the thought of receiving an unverified or untested pre-paid for product download, that I just want my money refunded in very short order. CyberLink has had my money for three days, gave me a link to a faulty download, and they have ruined my (but more importantly, my grandkids) weekend. On top of this, they give you, their customer, no way to contact anyone to fix the problem for several days. This is an absolute crime in my books. How can any business get away with selling a product to a customer without first having checked to make sure that what you are supplying them, at least has all the files it needs to even install. Then leave your customer stranded for days with nothing at all to show for the money they forked over to them, which they had no problem taking. The way it should work, is that the transaction should not be allowed to process until the installation completes and a confirmation is sent that confirms that the installation is functional. At least this way, the customer could choose to wait until they get help from the company, or choose to go elsewhere for their application.
Anyway, I've waisted enough of my valuable time. I just want my money refunded promptly so I can move onto something else. So frustrated over this, especially after all the money I've spent on this company's products over the years. But at least I'm richer for another big lesson learned.
Thanks for you response again Michael, and sorry again for dumping on you with my frustrated rant.