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Power Director Keeps Crashing  XML
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Monika

Newbie

Joined: 03/10/2008 22:30:24
Messages: 8
Offline

While working on a project in PD 8, the program keeps crashing many times. I get a message Power Director stopped working. Windows is checking for a problem. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

Any ideas what could be causing the problem and how to fix it? I just recently reinstalled PD because was getting a message about Rich color not installed very time I opened the program.

I have Windows 7.

Thanks for your help.

Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 9967
Offline

To help us understand the "full picture" please can you attach a diagnostic file to your next post?

Please also state clearly what version of PowerDirector 8 you have?

Take a screen shot - follow the instructions in PART F and attach it to your reply.

The information requested is simple to provide but is essential for members to be able to offer you support.

Instructions below, Part A, B and F apply.

********************************
You can not pinpoint the issue BUT you can give more detail of content and provide a visual image as well as a diagnostic of your set up. Please note that 3 (x100kb) images/files can be attached to your reply.

http://forum.cyberlink.com/forum/posts/list/7958.page
Subject: PowerDirector - information we request and tasks to carry out.
PART A - name it
PART B - provide it
PART F - use them
PART E - an alternative
PART D - presentation is important

********************************

Dafydd
[Moderator]

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
Monika

Newbie

Joined: 03/10/2008 22:30:24
Messages: 8
Offline

Power Director version 8.00.2704

Was trying to capture the screenshot of the error but right I'm unable to. What I did I uninstalled again and this time I removed the user folder from HKEY_LOCAL_MACHINE. Maybe this helped. Do I need any more patches?
 Filename Monika_DxDiag.txt [Disk] Download
 Description
 Filesize 36 Kbytes
 Downloaded:  96 time(s)

Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 9967
Offline

Monika,
Thank you for the diagnostic file.

1. For Technical Support please contact:
http://www.cyberlink.com/prog/support/cs/index.do
2. Screen shot would have helped
3. Part D would help. You haven't given any description of the actions, content or useful information of what you're doing in PD.

Dafydd
[Moderator]

For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
RICKSTER39

Newbie

Joined: 28/09/2007 12:09:27
Messages: 2
Offline

I have same problem with PD8 from the day I installed it. PD 7 never had this problem. Perhaps one out of 5 will not crash and burn the DVD.

Here is the same message I get each time.

problem signature:
Problem Event Name: APPCRASH
Application Name: PDR8.exe
Application Version: 8.0.0.1930
Application Timestamp: 4a71b564
Fault Module Name: StackHash_fd00
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 3c5b8ba4
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
Cranston

Senior Contributor

Joined: 16/08/2007 23:26:31
Messages: 1603
Location: USA
Offline

Hi Rickster39,

I'm not a techie, and I'm sure one will chime in shortly.
But I did find this (among many others), in a StackHash_fd00 Google search.

http://forums.techarena.in/operating-systems/1275163.htm

You might try to do a good temp files and registry clean with something like C Cleaner (free app), as it appears the StackHash_fd00 error/fault, in your report above, relates to registry entries, if the info found on the net is correct.
Also a good defrag probably wouldn't hurt either.

Might be worth a try while waiting to see what the big boys here have to say.

This message was edited 1 time. Last update was at 15/04/2010 23:02:34


Click here PDtoots for a collection of PowerDirector Tutorials and Tips
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Dafydd Bevan - SoftDeko

Senior Contributor

Joined: 26/08/2006 05:20:41
Messages: 9967
Offline

I agree with Carsten aka Cranston.
Dafydd
[Moderator]

This message was edited 1 time. Last update was at 15/04/2010 23:22:09


For more information click the links given here:
PowerDirector Video Editor = 2,2.5,3,4,5,5P,6,7,8,9,10,11 Ultimate Suite, Ultimate Suite 2, Director Suite 2.
PowerDirector 12 Image Guides linking image guides on the forum.
Image Editor = One that makes transparent background PNG files is a "must have".
Gif Animation = Creating and converting an animation can give one's video a little "edge".
Check out PowerDVD, PhotoDirector, ColorDirector, AudioDirector & MediaShow
I use the Pixelan plug-ins, (*5) with PowerDirector 12 Click here to visit Pixelan Software.
Started with 8mm splice editing and B&W still image darkroom photography.
Honesty disclosure: CyberLink have provided me their software products at no charge.
 
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