Hi PD users,

I would greatly appreciate your help - I am having issues with PD13 constantly hanging (and consequently crashing). This generally occurs with every session of using the application. It usually occurs with seemingly innocuous actions, such as customizing a slideshow, then returning to the timeline; changing the editor type from "clip" to "movie"; pressing save; or placing the cursor on the timeline. Sometimes this will happen after 15 minutes, other times it will travel smoothly for an hour or more, then the issue occurs.

I have hardware acceleration enabled and have encountered the issue regardless regardless of preview type (most recent hang was on 'Normal' preview quality).



I am using 1080p HD clips from a number of cameras in either .mov or .mp4 format (Samsung, Canon, Fuji). I have the HD shadow file processing option turned on.



The behaviour is that the application will first hang. I know this has occured because the when I move the mouse on a button within PD, it does not illuminate as usual. In addition, it says "Not Responding" in Task Manager. If I think click anywhere on the PD user interface, the UI then crashes. In my most recent hang, I noticed that RAM was at about 61% (flatlining until I termintated PD). CPU and Disk use were very low during the hang.



This has been happening for approximately 6 months, across the following versions: build 2408 (my intial purchase), build 2604 and the most recent version 2907.1. I don't recall this being an issue with PD11 on the same machine.



I have not experienced similar issues with other applications, e.g. Windows Movie Maker.



I have a late 2013 27'' iMac, running Bootcamp on Windows 8.1 (64 bit), with an Intel Core i5 @ 3.20GHz, 8GB of RAM, 3TB hard-drive and NVIDIA GeForce GT 755M with the driver version 337.88 recommended by Cyberlink.



I have attached my most recent application hang details from Event Viewer and Dxdiag file. Please note that the application hang details from the Event viewer say that the PD version is 13.0.2907.0, but this is not correct. I have 13.0.2907.1



My purpose in posting here is to hopefully get some feedback on the following:



1) To see if this issue is affecting other users or not, so that I can determine whether it is PD13 itself, or an issue with my PC

2) If it is an issue with my PC, any advice and tips on troubleshooting or hardware deficiencies (see list below of things I have already tried).

3) In particular, is RAM the issue? Is more than 8GB required for PD13? I seem to meet the required spec of 6GB or above.



Troubleshooting I have already undertaken:

-re-installing PD13

-using a more recent version of NVIDIA drivers (now reverted after hardware acceleration was removed)

-hardware testing using built-in function in OSX - successful

-Windows Memory diagnostic - successful on 'standard' setting, hung at 21% overnight on 'extended' setting. I don't know if this is indicative of failure or not. It appears to be a commonly reported issue.

-CHKDSK - system corrected free space that was marked as allocated

-sfc /scannow - some corruptions have been found that I have been unable to repair, even after using "Dism /Online /Cleanup-Image /RestoreHealth".

-Malware Bytes premium - system is clean



Many thanks in advance,



PTR99